Job Description

Job Title Reactive Resource Planner



Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation.*Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it\xe2\x80\x99s not just what we do, it\xe2\x80\x99s who we are. We are 80,000, wonderfully unique individuals, with two things in common: and a relentless determination to deliver on our customers\xe2\x80\x99 needs. It\xe2\x80\x99s what inspires us to create meaningful solutions \xe2\x80\x93 the kind that make a real difference \xe2\x80\x93 when it matters most.

The world and our customers\xe2\x80\x99 needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That\xe2\x80\x99s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

The Reactive Resource Planner 2 position is responsible for scheduling service for our customers through the coordination of the field service engineers\xe2\x80\x99 schedule, parts delivery and equipment availability in the North America Market, Service and Solutions Delivery (S&SD) organization. This role will help to build a world-class planning organization, dedicated to providing an exceptional customer service experience. The ideal candidate possesses the ability to learn new processes quickly, prioritize activities, and work efficiently under pressure. The majority of time in this role will be spent planning work orders and interacting with our external customers via phone and email. This position will be located in our office locations in Alpharetta, GA. Company relocation benefits will not be provided for this position. Candidates need to live within commuting distance to Alpharetta, GA.

You are responsible for (but not limited to)

• Responsible for creating medium to long term planning for all service operations resources related to the workload of order realization & services delivery and responsible to deliver an effective and efficient planning in line with business objectives and obligations.
• Act as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
• Identifying planning issues, apply effective solutions and determine follow up actions with minimum direction
• Identify patterns in issues/inquiries and promote improved customer service through regular updates to knowledge management content

You are part of

The team works with Service, Sales, and Production leadership to remove barriers and facilitate timely solutions for customer issues. Philips is a global leader in health technology, and we are looking to build our teams with passionate, inspirational, collaborative, and diverse professionals empowering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2030.

To succeed in this role, you should have the following skills and experience

• Bachelor\xe2\x80\x99s degree preferred or equivalent in work experience.
• 3+ years customer service or planning experience preferred
• Experience with ServiceMax, SalesForce, SAP or other ERP/planning tool preferred.
• Attention to detail and ability to perform with a high degree of accuracy.
• Proficient in MS Office programs - Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Strong customer service phone skills
• Ability to work in a fast-paced environment and respond quickly to changes in job priorities
• Strong organizational skills
• Interpersonal skills required in interactions with internal and external customers
• Ability to work independently to meet objectives and work through issues to resolution in a timely manner
• Problem solving mindset with ability to identify improvement opportunities
• Ability to work all shift times, as needed

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart \xe2\x80\x93 which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home \xe2\x80\x93 for our hybrid roles.\xe2\x80\x8b

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:\xe2\x80\x8b

We believe in the importance of impactful collaboration: There\'s a certain energy when everyone\xe2\x80\x99s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn\xe2\x80\x99t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis. \xe2\x80\x8b

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best. \xe2\x80\x8b

Why should you join Philips?

Working at Philips is more than a job. It\xe2\x80\x99s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it\xe2\x80\x99s like , read stories from our , find information about our and answers to some .

Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

#LI-PH1

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Philips