Job Description

Role:

To greet, instruct, and schedule patients in an efficient and timely manner. To provide patients with more than they expect.

Essential Functions & Responsibilities:

Patient handling: Schedules patients either by phone or in person in a prompt, courteous and helpful manner. Reschedules or cancels appointments at the patient's or doctor's request. If a patient cancels, makes a note to be put in the patient's chart indicating such and the reason, if possible. Verifies and updates necessary patient information or transfers patient to appropriate source for updating information. Greets patients and public in a prompt, courteous, and helpful manner. Answers telephone, takes messages, and provides information in a professional manner. Determines if the patients are in the correct area and instructs them if they are not. Asks required Medicare/insurance questions and has patient sign the appropriate form when necessary. Logs all films/CD's coming into the Clinic into the RIS system and directs them to the appropriate area. Performs related work as required. Keeps work area clean and stocked with forms and all necessary supplies.

Performance Measures:

Maintains professional, considerate, and congenial work relationships with patients, staff and the public. Observes strict rules of patient confidentiality. Maintains accurate patient records. Schedules procedures either in person or by telephone in a prompt, courteous and helpful manner. Answers the telephone, takes messages and provides information in a professional manner. Keeps work area clean, organized and stocked.

Knowledge & Skills:

Experience: Up to six months of similar or related experience. Education: Equivalent to a high school education. Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy, good attitude and tact. Clear and effective communication is required. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Work involves being a team player. Outside contacts become important and fostering sound relationships with other entities companies and/or individuals) becomes necessary. Other Skills: + KNOWLEDGE OF anatomy and medical terminology.
+ ABILITY TO: multi-task, prioritize and organize work; communicate clearly and effectively; react calmly to emergency situations; interpret, adapt, and apply established guidelines, yet be flexible to meet the to meet the individual needs of the patient; work with general supervision, structuring own work patterns within the general outline, referring unusual situations or problems to the supervisor; and work effectively during periods of stress resulting from patient flow and office demands.
+ SKILLS IN: operating a computer; establishing and maintaining effective working relationships with patients, staff, and the public; recognizing and responding to patient's needs.

Physical Requirements:

Manual and finger dexterity and eye-hand coordination for operation and repair of all departmental equipment. Lifts and carries items weighing up to 30 pounds. Exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment. Work may be repetitious at times.

This is not a complete statement of all duties and responsibilities comprising the position.