Job Description

Overview:

Department

: Radiology

Location

: Eddy Street Campus - 211 N Eddy Street, South Bend, IN 46617

Hours

: Full-Time; 40 Hours Weekly

Join Our Team at The South Bend Clinic!

At The South Bend Clinic, we strive for excellence--not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter--inside and outside our workplace.
We're more than a healthcare provider; we're a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

Why Choose The South Bend Clinic?

We're committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:

Financial Wellness

: +

Daily Pay

: Access your earned wages when you need them.
+

Tuition Reimbursement

: Up to $5,250 per year to support your education.
+

401(k) Match

: Plan for your future with our competitive matching program.
+

3-Year Vesting

: Achieve full ownership of your retirement contributions in just three years.

Health & Well-Being

: + Comprehensive medical and prescription coverage, including

100% coverage (after deductible)

when using a Duly provider.
+

Pet Health Coverage

: Because your furry friends matter too.

Work-Life Balance

: +

Paid Volunteer Time

: 40 hours of paid time off annually to give back to your community.
+

Parental Leave

: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.

Inclusive Culture

: + A workplace that prioritizes

Diversity, Equity, and Inclusion (DEI)

and is dedicated to making a positive social impact.


Responsibilities:
Manages all aspects of scheduling appointments for the Imaging Services Department. Ensures that the schedule is optimized to accommodate the maximum number of patients on any given day. Maintains high visibility and positive interactions with Clinic staff as a representative of the department. Interacts in a friendly, professional, and knowledgeable way with all internal and external contacts. Ensures all studies are pre-certified and all related insurance information is obtained. Confirms appointments and prescreens patients prior to arrival. Handles phone calls from patients/family members regarding their procedures. Works with technologists/radiologists to verify that all orders are correct. Obtains current labs and previous studies/reports prior to procedure and that all paperwork is completed prior to patient arrival. Works effectively and constructively as a contributing member of the Imaging Services Department. Ensures adequate supplies are maintained to continue uninterrupted workflow. Exhibits computer systems knowledge and proficiency as necessary to perform job functions. Proficient in utilization of RIS/PACS systems. Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards. Will cross train with department Patient Service Representatives to ensure continuity across all team members in performing front desk functions. Adheres to HIPAA guidelines set forth in Clinic policies and procedures. Performs other duties as assigned when appropriate.

Qualifications:

Education/Certification/License:


High school diploma or equivalent is required.


Knowledge, Skills, and Abilities:

Previous experience in scheduling is preferred. Must have prior computer experience. Position requires constant and frequent judgment and response. Must be able to prioritize many competing tasks and demands. Must have excellent communication and grammar skills. Must be detail-oriented. * Must have good follow through, be able to multi-task, and possess sound judgment.