Job Description

Description of Work

The Quality Assurance Specialist position is based in Raleigh, North Carolina and works within the Behavioral Health Services section of the Division of Prisons/Health and Wellness Services. This position reports to the Deputy Director of Behavioral Health.

The Quality Assurance Specialist plans, develops and administers the quality assurance program for behavioral health services provided in prisons statewide. Work involves conducting quality control reviews and providing technical assistance and consultation to management and staff on interpretation and application of quality-of-care standards, certification requirements, policy mandates, Administrative Code requirements and American Correctional Association expected practices. Work also involves developing assessment tools/data collection methods, integrating these with patient care and administrative records systems in order to identify service delivery/compliance problems and participating in the alteration of systems as necessary. The Quality Assurance Specialist is responsible for the timely recognition of service delivery/compliance issues, advising management and staff during the development of a corrective action plan, monitoring the implementation of the plan and following the plan to completion. The Quality Assurance Specialist will represent Behavioral Health at Division CQI meetings and will participate in audits completed by external agencies.

This is a full-time position (40 hours per week) with .

Note to Current State Employees:
The salary grade for this position is NC17. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability and internal equity. Based upon these factors, a pay increase MAY result.

About the NC Department of Adult Correction (DAC):
The Dept. of Adult Correction is responsible for the care, custody and supervision of all adults sentenced after conviction for violating North Carolina laws. This department includes State Prisons with custody, healthcare and facility operations staff as well as the division of Community Supervision. Other divisions include Administration, Compliance & Accreditation, Comprehensive Health Services, Internal Affairs & Intelligence Operations, Post-Release Supervision & Parole Commission and Rehabilitation & Reentry.

Knowledge, Skills and Abilities / Competencies

The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We WILL NOT review resumes in lieu of Experience and Education listed on the application.

To qualify for this position, applicants must document on the application that they possess ALL of the following:

• Working knowledge of quality assurance program practices, planning and development of assessment tools and techniques to include use of software and reporting mediums
• Ability to develop recommendations to solve problems in different program service areas by assisting in planning goals and developing deficiency resolutions
• Ability to provide technical assistance, consultation to staff
• Ability to exercise judgment and discretion in interpreting and applying quality standards, policies and procedures
• Ability to communicate effectively with professional and administrative personnel
• Ability to maintain effective working relationships with various staff
• Ability to assess problems and coordinate resolutions with various parties

MANAGEMENT PREFERENCES:
Management prefers the candidate maintain an active license in a behavioral health practice area (e.g. Licensed Psychologist, Licensed Clinical Social Worker, Licensed Psychologist Associate or a closely related discipline).

Minimum Education and Experience Requirements

Master\'s degree in psychology, social work, education, health, business administration or related human services field from an appropriately accredited institution AND two (2) years of experience in professional level treatment programming for the applicable client population OR Bachelor\'s degree in one of the fields listed above from an appropriately accredited institution AND three (3) years of experience as indicated above OR an equivalent combination of education and experience.

Supplemental and Contact Information

The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.

• Applicants seeking Veteran\'s Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
• If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requirements:

. * The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction:
.

• Per

, applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the . This is in addition to submitting fingerprints during the application process.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification.

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact D. Clifton at 919-733-2126.

For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.

State of North Carolina