Job Description

We are looking for a strong minded individual who is looking to be involved at the end of our sales process! This person assists with closing as a customer makes a decision to purchase our vacation ownership product! If you have strong customer service and administrative experience this may be the job for you!

Solidifies the new owner\'s sale by total contract review

reviews paperwork

Ensures accurate signatures, notary and execution of purchase documents

Helps new owner understand the purchase:

While at work, will be assisting owners purchasing, but also help owners coming in and calling with questions or cancellations

Ensures Vacation Counselors / Executive Consultants conduct follow-up efforts with owners.

Explains and ensures new owner understands the documents

Assists with the administrative duties of the QAM department.

Maintains a high standard of customer service throughout the resort.

Positive service to new owners prior to activation

Positive service to all owners who call after activation

Drives Execution

Ensures new and current owners understand documents and ownership

Help owners feel comfortable about their purchase and if need be, help book soft reservations for them before they are in the system

Make sure current owners who have questions have their answers, or at least find the answers for them and point them in the right direction (i.e. payoff information, help with on-line assistance)

Assist in training new QAMs

Assist with supply and inventory management to ensure we have all the necessary materials to complete daily tasks

Review document change bulletins from legal or Club information and ensures the department has the most recent materials

Be available for calls and participates in different conference calls to help with efficiency (i.e. owner referral, Portfolio Services)

Qualifications

Basic Qualifications:

High school Diploma/GED

At least 2 years of hospitality/guest service experience.

Communicate clearly and distinctly with new owners. Must have excellent communication skills, both verbal and written and a positive demeanor

Possess project management and problem solving skills.

Must be computer savvy and have experience using Microsoft Office Suite.

Must possess the ability to acquire your notary license.

Able to work a flexible schedule to include weekends and holidays

Must exude a professional demeanor at all times on duty or on property

Preferred Qualifications:

Bachelor\'s degree in Hospitality Management/Business Administration or related experience preferred

Timeshare/Vacation Ownership experience preferred.

2+ years experience in Quality Assurance (QAM) or as a Verification Loan Officer (VLO)

Existing Notary Licensure

Why do Team Members Like Working for us!

HGV is now offering first day benefits to new employees!

• Excellent earnings package and uncapped commissions.
• Outstanding health care options (medical, dental, and vision that encourage preventative care).
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Employee Discount Program - HiltonGO - stay at Hilton Hotels for as low as $40 per night! Also qualify for Friends & Family discounts for your loved ones!
• And so much more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton Grand Vacations