Job Description

Description:

JOB SUMMARY The Quality Assurance Case Aide (QAS4) is a practical and administrative support staff to the Community Umbrella Agency (CUA) program from within the Quality Assurance Department. The Quality Assurance Department is an integral part of the Total Quality Management System (TQM) of APM CUA. The QAS4 is responsible for supporting the efforts of the Compliance Specialist and other parts of the TQM Process.

Key job tasks/duties/responsibilities of QAS4

1. Interprets and implements quality assurance standards and procedures in accordance with the Pennsylvania Child Protective Services Law, State regulations, DHS guidelines, and internal policies.

2. Responsible for having knowledge of Child Protective Services Law, State regulations, DHS guidelines, and contractual requirements and informing the Director of any new and/or revised regulations.

3. Track and maintain data that is important and critical to the functioning of the Community Umbrella Agency.

4. Reconcile data between program tracking applications and user entered data to ensure consistency.

5. May perform other duties as assigned.

Benefits

• Accrual Paid Time Off at the rate of 20 days per year
• Employer-paid health insurance effective the 1st of the month after 60 days of employment with an employee contribution
• 12 paid holidays
• Term Life Insurance coverage in an amount equal to one and one-half times your annual salary; maximum benefit of $200,000
• 403b retirement plan
• Long-term disability insurance
• Short-term disability insurance

. Requirements:

A High School Diploma/GED is required. Bachelor\'s Degree is highly preferred.

• Prior experience in working in Quality Assurance and/or Child Welfare is preferred.
• Prior experience in finance and/or medical coding is a plus.
• Excellent communication and writing skills.
• Novice Excel skills minimum is required.
• Good customer service skills and a team player.
• Sound judgment, data/analytical, and problem-solving skills are essential.
• Must be proficient in all Microsoft Office applications, including Word, Excel, and Power point.
• Experience working with databases and web based applications.
• Numpad proficiency is a plus.
• Typing speed of 40 wpm minimum is required.

TM21

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