Agency : Department of Human Services Opening Date: 04/07/2023
Closing Date/Time: 04/20/2023
Salary: Anticipated Salary: $4,738 - $6,964 per month.
Job Type: Salaried Full Time
County: Madison
Number of Vacancies: 1
Plan/BU: RC062
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 10-95-25248

Position Overview

The Division of Family and Community Services is seeking to hire a Quality Assurance Reviewer. This position performs comprehensive, detailed, analytical and investigative reviews of case records and call recordings on State and Federal Assistance cases; conducts case reviews within an assigned geographical location for compliance with Federal Supplemental Nutrition Assistance Programs (SNAP), State Regulations and Department of Human Services (DHS) rules, policies, and procedures; conducts interviews with public assistance recipients, responsible relatives, and staff to verify information; and analyzes data and prepares reports regarding outcomes of reviews with recommendations for improvement.

Job Responsibilities

• Serves as a Quality Assurance Reviewer for the Division of Family and Community Services (FCS).
• Conducts interviews with public assistance recipients and responsible relatives.
• Analyzes data accumulated from reviews and prepares reports regarding outcomes and findings utilizing Microsoft Office Suite programs to determine error-trends and provide recommendations to management to improve outcomes.
• Reviews, studies, and applies Federal and State policies, procedures, and regulations, as well as DHS policies, rules and procedures governing public assistance programs included in the review.
• Participates in special programs required to test proposed procedures, methods and/or systems designed to improve Department operations prior to permanent implementation.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with coursework in one of the behavioral sciences.
• Requires two (2) years of professional experience in casework or related area.

Preferred Qualifications

• Two (2) years of professional experience utilizing interviewing techniques for a public or private organization.
• Two (2) years of professional experience reviewing and evaluating data in accordance with established criteria.
• One (1) year of professional experience preparing clear, concise, and accurate reports, and interpreting review findings and agency policies effectively in writing.
• Four (4) years of professional experience administering a public aid assistance program such as the Supplemental Nutrition Assistance Program (SNAP).
• Two (2) years of professional experience establishing and maintaining satisfactory working relationships with local staffs, recipients, and the public.
• Two (2) years of professional experience working in a public assistance eligibility system such as Integrated Eligibility System (IES).

Conditions of Employment

• Requires the ability to travel.
• Requires the ability to work overtime and/or outside of regular business hours.
• Requires basic proficiency in Microsoft Office Suite.

Work Hours: 8:30am - 5:00pm Monday - Friday
Work Location: 4500 College Ave Alton, IL 62002-5012 Family and Community Services Family and Community Resource Center Administration Alton Statewide REDE Center/Madison County
Agency Contact: DHS.HiringUnit@Illinois.gov Job Family: Social Services
About the Agency: The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

• Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)

• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 10 Weeks Paid Maternity/Paternity Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
APPLICATION INSTRUCTIONS Use the \xe2\x80\x9cApply\xe2\x80\x9d button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees \xe2\x80\x93 a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the \xe2\x80\x9cView Profile\xe2\x80\x9d link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com \xe2\x80\x93 click \xe2\x80\x9cApplication Procedures\xe2\x80\x9d in the footer of every page of the website.
The main form of communication will be through email. Please check your \xe2\x80\x9cjunk mail\xe2\x80\x9d, \xe2\x80\x9cspam\xe2\x80\x9d, or \xe2\x80\x9cother\xe2\x80\x9d folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

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