Job Description

Reality Based Group is seeking a highly detail-oriented and adaptable individual to join our Gamefilm team as a Quality Assurance Administrator. This role is crucial for gathering unfiltered data to drive client improvement and ensure quality standards.

The primary and most significant function of this position is extensive travel across the United States to conduct covert, on-site evaluations of our clients' customer service and operational procedures. A successful candidate must be willing and able to travel 2-3 weeks or more per month, with occasional instances of extended travel up to 10 consecutive days. Non-travel workdays will be dedicated to tasks such as video review.

Key Responsibilities

Field Evaluation & Data Collection:

Travel extensively throughout the United States to execute on-site customer experience evaluations at client locations. Conduct evaluations using discretion and a high degree of anonymity. Operate, conceal and maintain video recording equipment. Complete detailed reports immediately following each evaluation. Manage travel logistics. On non-travel workdays, review, maintain and organize a large volume of video files and accompanying documentation.

Travel Requirements:

This role requires an average of 2-3 weeks of travel per month, sometimes more, across the United States. Travel assignments are generally scheduled in blocks of one week (5-7 days). Candidates must be prepared for travel assignments that may require up to 10 consecutive days in the field. All travel expenses are paid by the company. This role requires travel by flight and rental or company vehicles.

Qualifications:

Proven ability to work independently with minimal supervision and manage a flexible, demanding travel schedule. Exceptional attention to detail and strong observational skills. Excellent written and verbal communication skills. Valid U.S Driver's License and the ability to pass a Motor Vehicle (MVR) check and a Criminal Background Check for company insurability purposes. High level or personal integrity and discretion. Experience with basic video processing, file management or recording equipment is a plus.

Compensation and Benefits:

19.00/hour This is a full-time hourly position Benefits package with medical/dental/vision 401k with 2% match
Learn more about RBG at www.realitybasedgroup.com

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

Flexible schedule
Work Location: On the road