Job Description

Quality and Services Administrator

Full-time

Monday-Friday 8:30AM - 4:30PM


This is a professional position, which involves administrative and investigatory duties primarily as a support to Friendship Community's Compliance Department.

BASIC FUNCTION:

To ensure that Friendship Community adheres to the State's Requirements regarding the timely and sufficient management of incidents and to assure that quality and documentation standards meet FC and State Regulations.

RESPONSIBILITY:

The essential functions include, but are not limited to, the following: 1. Promote Friendship Community's Mission, Vision, and Values with a professional and positive attitude as a Team Member and representative of the organization. 2. Maintain confidentiality. 3. Oversee the implementation, training, and utilization of Tabula Pro (EHR). Review incident reports submitted into Tabula Pro and make proper notification to the Operations Team. 4. Obtain and maintain Quality Management certification. 5. Oversee the Quality Management Process, including QA&I. 6. Obtain and maintain Certified Investigator certification. 7. Conduct investigations of incidents in a timely and thorough manner. 8. Enter timely, detailed incident reports into the Enterprise Incident Management system. 9. Schedule and lead quarterly Certified Investigation Peer Reviews. 10. Exercise a competent understanding of the 6100 and 6400 regulations. 11. Oversee and provide support throughout the Self-Assessment process. 12. Provide technical guidance to the Team as necessary. 13. Serve on various committees as requested. 14. Maintain timely communication among all departments and with external entities as required. 15. Comply with FC's Privacy Policy Statement based on HIPAA regulations. 16. Other duties and/or projects as assigned by Administration.

EDUCATION/EXPERIENCE REQUIREMENTS

:
1. High school education is required, and additional training is preferred.
2. Must be able to work cooperatively at various levels of the organization to implement systems, which support excellence in service provision.
3. Must be able to effectively manage multiple projects with varying deadlines.
4. Proficiency in Microsoft Office is required.
5. Ability to communicate effectively in both written and verbal form.

Previous experience in Supporting Individuals with Intellectual Disabilities and Autism is preferred.