Job Description

Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites. Embassy Suites is one of Hilton Worldwide ten market-leading brands. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Louisville Downtown Hotels. The company is currently hiring Public Attendants. RESPONSIBILITIES:

• Vacuuming, dusting, polishing, removing trash, washing, and cleaning all areas of the hotel;
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards;
• Maintain complete knowledge of correct maintenance and use of equipment;
• Anticipate guests\xe2\x80\x99 needs, respond promptly, and acknowledge all guests, no matter how busy or time of day
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Resolve guest complaints, ensuring guest satisfaction
• Ensure security of any assigned keys and radio
• Review assignment sheet and update completed assignments. Check with Supervisor and Housekeeping office for additional assignments throughout the shift
• Stock cleaning carts with designated supplies and equipment
• Clean designated areas with proper chemicals, tools, equipment and signage
• Inspect conditions of the hotel for tears, rips, stains, and report damages to Supervisor.
• Empty vacuum cleaner bags, replace bag, and clean machine
• Turn over any lost and found items to the Housekeeping Supervisor
• Learn all areas of housekeeping and be available to work other roles within housekeeping
• Proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations;
• All other duties as assigned

QUALIFICATIONS:

• High school or equivalent preferred
• 1 year of custodial / housekeeping experience preferred

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.