Job Description

The Public Safety Systems Manager ensures the reliability, security, and performance of the systems and related platforms that support 911 dispatch and field operations. This role combines technical system administration with IT management responsibilities for Rural Metro Fire.

Position Essential Functions

Lead public safety system projects from planning through implementation, including upgrades, integrations, and technology initiatives with defined timelines, budgets, and stakeholder coordination Administer, maintain, and support Administer, maintain, and support the CAD system used in 911 dispatch and field

operations.

Monitor system performance, manage updates, and troubleshoot technical issues across

CAD, RMS, and related platforms.

Ensure high availability, redundancy, and security for mission-critical applications and data. Coordinate with Vendor support and internal teams for system upgrades, patches, and

enhancements.

Manage system user accounts, access controls, and permissions in compliance with

security standards (e.g., CJIS).

Create, update, and maintain system documentation, process workflows, and technical

guides.

Support CAD-related integrations, including mobile data terminals (MDTs), GIS/mapping

tools, AVL, and radio systems.

Generate reports, data exports, and support analytics for operations and regulatory

compliance.

Provide tiered technical support and on-call coverage for emergency issues as needed. Participate in planning and testing of business continuity and disaster recovery procedures.

Position Qualifications

Required:

Associate's or Bachelor's degree in Information Technology, Computer Science, or related

field (or equivalent experience).

Minimum 3 years of experience supporting enterprise-level systems--preferably public

safety or emergency communications systems.

Working knowledge of CentralSquare's CAD platform or comparable CAD systems (e.g.,

Spillman, Hexagon, Motorola).

Experience with Windows Server environments, SQL Server, and Active Directory. Understanding of networking concepts, system security, and software patching. Strong troubleshooting, documentation, and communication skills.

Preferred:

Direct experience with CentralSquare CAD (formerly TriTech), including system

configuration and back-end administration.

Familiarity with GIS data, ESRI tools, and AVL systems. Scripting or automation experience (PowerShell, SQL scripts, etc.). Experience working in a 24/7 operational environment or emergency communications

center.

Position Conditions

Prolonged periods of sitting at a desk and working on a computer

Position Disclaimer

This position description in no way states or implies that these are the only duties to be performed by

the employee occupying this position. Employees will be required to follow any other job-related

instructions and to perform any other job-related duties required by their supervisor. This document

provides an overview of the position currently available and is not an employment contract. RMF

reserves the right to modify position responsibilities or position descriptions at any time. Employment

with RMF is at-will and either party can terminate the employment relationship at any time with or

without cause and with or without notice within the confines of federal and state law.



RMF provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination

and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics,

protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal,

state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,

promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.





Compensation: $80,000-$120,000