Job Description

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

The Wyoming Department of Transportation (WYDOT) is committed to providing a safe, high-quality, and efficient transportation system for the State of Wyoming. We are currently seeking a Dispatcher I for the Wyoming Highway Patrol Dispatch Program in Cheyenne, Wyoming. The Wyoming Highway Patrol are leaders and partners in public safety, ensuring a safer tomorrow.

The Wyoming Highway Patrol is looking for candidates who want a rewarding career and to make a difference. If you\'re able to calmly and accurately process information, sometimes during high-stress or emergencies, then this job may be perfect for you! At the Wyoming Highway Patrol, we\'re committed to making a difference while serving with compassion and professionalism. To see what life at WYDOT can mean for you, we invite you to view below

A Wyoming Highway Patrol Dispatcher I is the entry-level WHP dispatch personnel. Formal classroom and on-the-job training introduce this unique career field to successful candidates, providing basic knowledge, fundamentals, and procedures needed in this position. WHP dispatchers provide the vital communications link between the public and emergency services utilizing a two-way radio system and extensive computer operation. With an emphasis on officer safety, WHP dispatchers also ensure law enforcement officers receive the necessary assistance and backup. WHP dispatchers require excellent interpersonal skills, good memory retention, and the ability to calmly and accurately process information under pressure. Work involves rotating shifts, weekends, and holidays.

This position offers:

• Culture of public service and a commitment to work/life balance
• Health, Dental, and Vision Insurance
• State Retirement plan and additional savings opportunities (deferred compensation)
• Paid vacation, sick leave, and holidays

Human Resource Contact: 307-777-4467

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• To be successful, employees must pass each phase of this training. Doing so requires extensive homework and independent study and guidance and advice from experienced trainers and colleagues.
• Upon successful completion of the classroom portion of the training, a phone room training program begins. Upon successful completion of the phone room training, a radio training program begins.
• Learn basic knowledge, fundamentals, and procedures of law enforcement dispatching.
• Under supervision, completes on-the-job training, which involves actual workplace conditions that ensure the linkages between classroom knowledge and job performance skills.
• Must develop an experience base that compliments the formal classroom training.
• Upon completing the identified tasks and proper record documentation, the dispatcher must progress to a level where constant supervision is no longer required.
• Performs the next level\'s duties but is in an evaluation status that determines if job performance is satisfactory and meets the requirements necessary to be promoted.

Qualifications

PREFERENCES/**AGENCY REQUIREMENTS:

Highly desirable attributes of applicants for this job classification include good communication and people skills; attention to detail; good memory retention; familiarity with computers; strong typing ability.

**Must be a US Citizen.

KNOWLEDGE:

• Knowledge of basic law enforcement principles with emphasis on officer safety procedures and protocol.
• Knowledge of the role and key components of all criminal justice agencies and the use of available resources (including wrecker companies, emergency services, and other support organizations.)
• Knowledge of city, county, and state multi-jurisdictional boundaries and computerized mapping system.
• Knowledge of codes, abbreviations, vernacular, and phraseology used in law enforcement.
• Knowledge of policies, procedures, formats, and codes established by the FBI concerning the National Crime Information Center (NCIC) network.

MINIMUM QUALIFICATIONS:

Education & Experience Substitution:
1-3 years of progressive work experience (typically in Dispatch)

Certificates, Licenses, Registrations:
None
OR

Education:

Associate\'s Degree

Experience:

No prior experience required

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

• Applicants must be able to work shifts, holidays, and weekends.
• Applicants must be physically able to hear and record messages transmitted over radio, telephone, or similar devices.

NOTES:

• FLSA: Non-exempt
• Candidates hired into this classification typically qualify to promote to a PSDI06 (Dispatcher II: $20.87 hourly) within two years.
• Applicants must not have driving privilege suspensions within three (3) years of the test date.
• Applicants will be subject to a thorough background investigation, including a credit check and psychological, polygraph, medical, and drug testing.
• Applicants must pass an FBI fingerprint check and must not have any felony convictions or indictments.
• Applicants must not have used marijuana within one (1) year of the test date.
• Applicants must not have used any other controlled substance within three (3) years of the test date.
• Must be a US Citizen.
• The Wyoming Department of Transportation and Wyoming Highway Patrol are Drug-Free Workplaces.
• E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about

, including your rights and responsibilities.

Supplemental Information

045-Department of Transportation - WYDOT-Highway Patrol - Dispatch

To learn more about the Wyoming Department of Transportation, please visit us at:

Click to view the State of Wyoming Classification and Pay Structure.

URL:

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

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