Job Description

Days Off: Saturday, Sunday

Shift: Office Day

Benefits: Dental, Life, Long-term Disability, Medical Insurance

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region\'s leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

JOB DEFINITION:

The MCT South Project Manager is responsible for developing and overseeing a strong, well-trained, and highly motivated outreach team, representing the roles of Clinical Supervisor, Mental Health Professional, Behavioral Health Case Manager, Certified Peer Specialist, Neighborhood Coordinator, Project Assistant.

The MCT South Project Manager will be responsible for overseeing the establishment of collaborative and engaging connections with Police, Fire/Medics, DCRs, Emergency Room staff, and the Crisis Connections. As part of the MCT, the Project Manager will at times be responsible for providing clinical and psychosocial assessments in the field and mental health evaluations to determine least restrictive alternatives to ITA.

The Mobile Crisis Team South Project Manager will:

• Provide routine administrative and clinical supervision of the MCT South and Behavioral Health Response Team (BHRT) Clinical Supervisors, Case Managers, and Certified Peer Counselors.
• Assure compliance with all relevant contract and procedure requirements.
• Work in close collaboration with the Mobile Crisis Response Sr. Program Manager and Medical Director.
• Teach and promote core DESC values, crisis intervention and de-escalation skills essential to ensure the safety of clients and staff.

MAJOR DUTIES AND RESPONSIBILITIES:

• Under the supervision of the Mobile Crisis Response Sr. Program Manager, oversee day-to-day MCT South and BHRT program operations.
• Provide direct clinical and administrative supervision to MCT South & BHRT Clinical Supervisors and Case Managers. Assure DESC and CSC program values are adopted and fully incorporated by staff.
• Manage and provide oversight of the schedule for all aspects of MCT & BHRT services.
• Conduct performance evaluations on a regular and scheduled basis and maintain supporting documentation in confidential supervision and personnel files.
• Oversee MCT & BHRT clinical documentation to assure that staff maintain current and complete clinical records, and that documentation complies with the agency\'s clinical accountability policies and procedures and contract requirements.
• Participate in quality assurance reviews when assigned.
• In conjunction with DESC\'s Data Systems Administrator, coordinate data collection and reporting to King County.
• Assure continuity of services with Crisis Diversion Facility and Crisis Diversion Interim Services, and other DESC programs.
• Point person for day-to-day coordination and problem solving with partnering organizations, including: law enforcement, criminal justice, healthcare facilities including emergency rooms, psychiatric inpatient units, mental health and chemical dependency service agencies, the neighborhood and surrounding businesses, and other human service organizations.
• Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences for clients.
• As a member of a multi-disciplinary team, provide multi-axial assessments, substance use disorder (SUD) assessments, crisis intervention, stabilization and meaningful engagement to adults referred to MCT & BHRT in the field.
• Assist Crisis Diversion Facility and Crisis Diversion Interim Services staff as necessary.
• Develop expertise and strong working collaborative relationships with all referral sources, as well as with back door providers of mental health treatment, substance abuse treatment, housing services, shelter services, state and federal entitlement programs.
• Assume primary oversight of evaluating the psychiatric, substance abuse, and housing needs of clients, and advocating for clients to access the most effective disposition available in the community.
• Assist first responders and referents in working with clients on an appropriate disposition plan if client is not referred to CDF.
• Assure all staff have driving authorization and the program vehicle is well maintained and all safety procedures are followed.
• Ability to work flexible hours as required by program and staffing needs including evenings, weekends, or holidays. This includes sharing on-call duties and covering shifts as necessary.
• Share on-call administrative and supervisory duties with the Crisis Diversion Interim Services Manager and Crisis Diversion Facility Manager in emergent situations.
• Participate in verbal de-escalation and supportive restraints in emergent situations and be able and willing to assist other staff as needed to maintain a safe, secure environment.
• Provide building security as needed.
• Understand the Good Neighbor Agreement with the Jackson Place neighborhood where crisis solution center is located and assure full compliance with procedures and protocols aimed at maintaining collaboration, safety and security of the neighborhood.
• Train MCT & BHRT staff in relevant skills and procedures that meet agency and various contract requirements. Provide specific crisis intervention and other relevant training.
• Mentor staff on conducting work within a Recovery framework.
• Assure implementation of program development in congruence with principles of recovery-based services.
• Assure that MCT operates in compliance with contract, licensing and relevant regulatory requirements.
• Maintain strong knowledge of DESC personnel policies, procedures and collective bargaining agreement. Assure compliance with same.
• Other duties as assigned.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, drive, walk, stand, communicate with other employees and vendors, is required to lift and carry items weighing up to 10 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Considerable stress may occur. Employees will be working both indoors and outdoors in all types of weather.

EQUAL OPPORTUNITY EMPLOYER:

DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

MINIMUM QUALIFICATIONS:

• Current Washington Department of Health minimum credential as an Agency Affiliated Counselor.
• Master\'s degree in social work, psychology or other relevant behavioral science or Bachelor of Nursing degree with a specialty in mental health.
• Meet minimum criteria as a Mental Health Professional as defined in RCW 71.05, WAC 388-865-0400.
• Be able to pass a Washington State Criminal background check.
• Minimum of 2 years\' experience providing services to seriously mentally ill and/or chronically homeless adult population and those with substance dependency/co-occurring disorders.
• Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices.
• Knowledge of Harm Reduction strategies.
• Strong working knowledge of DSM 5.
• Be able to assess situations quickly and respond appropriately and calmly to any type of mental health and/or chemical dependency crisis to ensure the physical and psychological safety of clients.
• Be willing to seek to understand each client\'s unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control.
• Assist clients in accessing internal resources to reinforce the client\'s ability to resolve crisis on their own.
• Assist clients in identifying unmet needs that may be causing them to have recurrent crisis.
• Have a strong understanding of recovery and resilience, the value of client partnerships and client choice, and the balance between protection from harm and personal dignity.
• Possess strong communication and writing skills.
• Ability to work flexible hours as required by program and staffing needs including evenings, weekends, and/or holidays.
• Valid Washington state driver\'s license and insurable driving record.
• Able and willing to provide community outreach anywhere in King County from which a referral may originate, at times with no first responders present.
• Familiar with King county crisis response system and methods of access.
• Ability to communicate with and supervise staff from diverse backgrounds.
• Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
• Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.

PREFERRED QUALIFICATIONS:

• Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in State of Washington, preferred.
• Qualified to provide Department of Health Approved Supervision to LICSW, LMFT and/or LMHC candidates.
• Bilingual in Spanish/English.
• Crisis Outreach and/or Crisis Intervention experience.
• Bi-cultural background/experience and/or qualify as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC 388-865-0150 definition).
• Experience providing supervision and/or program management within the mental health and/or chemical dependency field.

Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.

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Downtown Emergency Service Center