Job Description

LOCATION

------------


13551 Triton Park Blvd, Suite 1000, Louisville, KY, United States of America

CAREER AREA

Administration

JOB TYPE

Full time

JOB ID

----------


#R66376


General Summary: The Project Coordinator is responsible for all projects and conversions. This individual must possess a

positive can-do attitude, demonstrate enthusiasm for customers, solve problems, multi-task, and engage owner/operators

in the process when necessary. The person will operate in a fast-paced, dynamic, and challenging environment and they

must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the

company.

Pay: $24/HR

Hours: Monday - Friday 8:00 AM-5:30PM

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

Project management Provide support for internal and external customers Perform activities in compliance with company policies and procedures Provide backup support to others within department Liaison between customer/vendor and other PAI departments Build and manage relationships with service providers and vendors. Look for more cost-effective service options Work with field service employees and 3rd party providers to ensure quality service Ensure all spreadsheets, call tickets and workflows in PAI Reports are updated with accurate information as required, keeping all statuses as current as possible Manage vendors while working with customers to address their needs and facilitate customer support issues Protect all company assets Other duties may be assigned

KNOWLEDGE, SKILLS & ABILITIES:

The competencies required for success in the Project Coordinator role include:

Proactive - creates, thinks ahead, or manages a situation by causing something to happen rather than responding to it after it has happened. Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis Creativity - Comes up with new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything; ability to multi-task Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

MINIMUM QUALIFICATIONS:

High School Diploma is required Demonstrates competency in dealing with independent organizations and working closely with the owner/operators Must be self-sufficient and can learn new tasks with minimal training and assistance Highly ambitious, willing to take on new tasks with little to no direction Excellent attention to detail Outstanding organizational and multi-tasking skills are required. There are many different tasks which may need attention all at once, and prioritization is essential in order to accomplish a positive outcome Travel will be required (Approx. 10%) If located remote from a PAI office, this will increase to 25%


A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required.



Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The candidate must be able to pass any required background and social media checks. The candidate must be able to

maintain complete confidentiality of any information he/she encounters.

COMPUTER / APPLICATIONS SKILLS:

Proficient with Microsoft Office Suite is required Strong working knowledge / understanding of Microsoft Excel is required Ability to learn software applications quickly Minimum two years' experience with PAI Reports is a plus

WORKING CONDITIONS:

This work is performed in a business office setting. The working environment can be distracting due to noise.

EFFORT:

Must be able to see, hear, speak and listen. Must be an excellent listener. Constant moving (up/down/around the office area) to address questions and provide coaching. Continuous looking at a computer screen. Daily contact with

management and with co-workers. Work can be stressful and requires a calm, patient demeanor.

SUPERVISORY / MANAGEMENT DUTIES:

The employee is not responsible for supervising other positions



Payment Alliance International provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment,

including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.