Job Description

Summary

The Program Support Assistant position is located in the Neurology Service at the Nashville campus of Tennessee Valley Healthcare System (TVHS). The Chief of the Neurology Service is responsible for the overall coordination of Neurology services for both the Nashville and Murfreesboro campuses of TVHS.

Overview

• Accepting applications

Open & closing dates

09/01/2023 to 09/08/2023

Salary

$42,022 - $54,625 per year

Pay scale & grade

GS 6

Location

1 vacancy in the following location:

Remote job

No

Telework eligible

No

Travel Required

Not required

Relocation expenses reimbursed

No

Appointment type

Permanent -

Work schedule

Full-time -

Service

Competitive

Promotion potential

None

Job family (Series)

Supervisory status

No

Security clearance

Drug test

No

Position sensitivity and risk

Trust determination process

Announcement number

CBTG-12098929-23-AH

Control number

745194500

This job is open to

Clarification from the agency

ALL US CITIZENS. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

Duties

The Program Support Assistant provides administrative and technical support to the Neurology Service Chief, the Assistant Chief, the Administrative Officer, the Residency Program Director, Sleep Director, Stroke Director, Neurophysiology Director and over 40 Neurology Service providers and Staff members. The position includes a broad range of responsibilities and serves as a liaison between the Nashville and Murfreesboro campuses and two academic affiliates. Major duties and responsibilities include, but are not limited to :

• The Program Support Assistant will actively support clinic operations, including all aspects of clinic set up, cancellation, modification and usage. This position will oversee the process from start to finish, including working with Nursing Staff, Providers and Schedulers to ensure clinic space is available, nursing is properly staffed, and that scheduling instructions are relayed to all parties.
• The incumbent will independently assess how current clinics are functioning, and make recommendations if revisions are needed in existing clinics, such as adding additional appointment times, adding a make-up / additional clinic, or modifying slots to better accommodate our veterans.
• Monitor daily functions of all assigned areas, including but not limited to performance measures, electronic wait lists, consult review, RTC (Return to Clinic) order review and open encounters.
• The Program Support Assistant is the main Service Recovery Agent for the Neurology Service and will actively work with Patient Advocates in addressing patient concerns and successfully resolving the veteran\'s issue.
• The Program Support assistant will be responsible for working with Records Management and creating procedures and ensuring files have been correctly uploaded to Vista Image Display (and/or processing if required), and properly disposing of records in accordance with NARA (National Archives and Records Administration) guidelines.
• Knowledge of Macros in Excel for reports, and familiarity with Visio software, PowerPoint and MS Project to compile reports, export data, and provide information in a timely and clear fashion is necessary.
• Receives visitors and phone calls from people of all levels and ascertains the nature of the call or visit to direct to the person or call to the appropriate person or section. Checks in patients for providers and technician.
• Serves as timekeeper for Neurology Service at the Nashville campus. Maintains time and attendance reports for all staff.
• Prepares correspondence, forms and reports for the Neurology Service Chief and Assistant Service Chief and others utilizing typing skills, mastery of the English language, proper format, regulations governing release of information and other pertinent regulations.
• Maintains the appointment calendar for the Neurology Service Chief and Assistant Service Chief. Schedules meetings, appointments and conferences for the Neurology Service. This includes maintaining the agenda and minutes for meetings. Incumbent reminds supervisors of appointments and briefs supervisors on matters to be considered before scheduled meetings.
• The incumbent will work with the Administrative Officer to help coordinate administrative services for the Neurology Service at the Nashville campuses. On occasion the incumbent will be expected to provide backup support for the Murfreesboro campus.

Work Schedule: Monday - Friday, 7:30 am - 4:00 pm
Position Description Title/PD#: Program Support Assistant/PD707210
Physical Requirements: The work is primarily sedentary, although there may be some walking, standing, bending and carrying of light items, such as papers, books or small parts. No special physical demands are required to perform the work.

Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Designated and/or random drug testing may be required
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA\'s) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Experience providing clerical and administrative support in an office setting; using various office software such as Word, Excel, and PowerPoint; creating and generating reports; coordinating, planning, and organizing administrative duties; preparing meeting agendas and minutes; communicating orally and in writing to internal and external customers; researching various publications, manuals, handbooks, and policies; analyzing, extracting, tracking, summarizing, and compiling information for reporting and review; preparing correspondence; providing customers with consistent information according to established policies and procedures.

There is no educational substitution for the GS-06 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: .

Additional information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM\'s Career Transition Resources website which can be found at .

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee\'s credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an .

• Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Federal government of the United States