Job Description

Job Summary:
The role of the Program Manager coordinates project tasks at the program level, in order to support the FacilityForce implementations of Facility Resource Planning (FRP) software products (IWMS/CMMS/EAM) primarily for the government sector. Tasks will primarily include forecasting, sales & revenue, resource allocation, and escalation resolution. The Program Manager should have knowledge of the Facility Force suite of products and Professional Services ways of working. The program manager also serves as a leader and mentor to the rest of the Professional Services Team.
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Duties/ResponsibilitiesGeneral + Work collaboratively with team members, actively participate in discussions, decisions, and all project activities
+ Communicate and coordinate with coworkers and customers
Program Management + Responsible for the management of the Professional Services and Custom Development JIRA boards and ensuring tickets are assigned and completed by deadline
+ Responsible for ensuring that resources have at minium 6 weeks of reservations lined up at the billability targets identified for each resource type
+ Responsible for managing implementation CPI
+ Plan and coordinate deliverables for:
- Multi-phase, long term projects
- High revenue impact / high visibility projects
- Milestone / T&E Not to Exceed projects
+ Committees
- Attend stand-ups for
Project Implementation (participant) Custom Development (participant) PMO (leader) - Attend Executive Steering Committee meetings with the customer
+ Forecasting
- Identify project resource needs in both the short (3 months) and medium (12 months) term
Project Backlog Ongoing Implementations Custom Development Net New Sales Opportunities Back to Base Sales Opportunities + Conflict Resolution
- Serve as the next level of escalation above the implementation specialist
- Work with the implementer and management to determine the best course of approach
+ Billable Utilization
- Strive to achieve a team billable utilization of 70% or greater
Product + Provide product recommendations that improve sales and/or customer retention
Sales + Drive additional back to base sales that meet sales targets
+ Assist the Director of Professional Services in the RFP and Implementation Services quoting processes
+ Assist the Director of Professional Services in developing and reviewing Statements of Work (SOWs)
+ Provide recommendations for SOW process improvement
Implementation + Serve as the Project Manager of last resort during times where resources are limited
- Project Management
Coordinate Project Meetings Manage Project Risk and Quality Project planning, scheduling of resources, and forecasting work Update Project Metrics Manage Project Documentation - Develop project deliverables
Training materials and training Documentation of processes System related setup Walk-through and testing + Competency:
- Informed (competency level 3) in at least 100% of the Facility Force suite of products
PMO + Plan, Standardize, and Train the PS team on best practices for Facility Force implementations
+ Maintain the PMO documentation
+ Ens
+ Serve as a leader and mentor to Professional Services colleagues
Continuing Education + Continuous of improvement of FacilityForce product knowledge
+ Maintain the Project Management Institute (PMI) PMP Certification/Recertification within 5 years
Travel: Variable (5-40% per year; typical 20%)

Essential QualificationsBachelor of Science or Arts PMI Project Management Professional (PMP) Certified Experience with CMMS, IWMS or FRP software Adept with MS Office (Word, Excel, Powerpoint) or equivalent Interest in software implementation and project management Strong interpersonal skills: + Ability to actively listen to clients and colleagues
+ Ability to be a leader and a consultant - to remain calm under pressure, problem solve and be practical
+ Ability to communicate effectively, convey complex ideas, provide best practice recommendations and foster trust
+ Ability to serve as a mentor and leader
Strong Documentation Skills + Ability to review, update and maintain documentation
+ Ability to understand, record and assist with the prioritization of business requirements, issues, risks, action items and decisions
+ Ability to break down complex processes into step by step instructions
Program Management Skills + Ability to demonstrate flexibility in the role and the tasks assigned to meet project objectives
+ Ability to work collaboratively with colleagues in a results-driven, high utilization and team-oriented environment
+ Ability to accurately assess level of effort, and request support/delegate tasks where necessary in order to meet project deadlines
Highly motivated, proactive, and take pride in one's work Ability to work in both team and individual environments

Preferred QualificationsMasters degree or equivalent Adept with AssetWorks/FacilityForce software Experience as an employee or business partner of a facilities organization in the government, public or higher education sector (5+ Years Preferred) Programming experience (basic SQL, Report development, Javascript, java, etc.) Experience working with relational databases (5+ Years Preferred) Experience with the Atlassian suite of products or equivalent Experience with NetSuite OpenAir or equivalent Experience with Microsoft Project

Worker Type:
Regular
Number of Openings Available:
0