Job Description

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. Some remote opportunities are available within specific departments. There are also roles that require being on-site full time. You\xe2\x80\x99ll learn more about this during the application process.

JOB SUMMARY: The Program Manager acts as the senior agency advocate on accounts, monitoring overall program scope creep and providing detailed oversight of project transactions. Responsible for providing senior-level guidance during the creation of program/campaign scoping, timelines and budgets, as well as to manage overarching, consolidated program budgets and work-back schedules throughout the life of a client partner\xe2\x80\x99s program/campaign. Facilitates facilitate monthly client partner bill-backs by working closely with Finance and Account Management.

Additionally, the Program Manager is responsible for driving the Annual Planning process implementation into the workflow system and assuring proposed program/campaign budgets and timelines are realistic and achievable.

MAJOR RESPONSIBILITIES:

Program Administration

• Ensures all programs and projects are entered to appropriate client architecture structures
• Responsible for the consistent successful facilitation of program(s) from estimation through launch and maintenance
• Manages all programs on-quality (tactical), on-time and on-budget
• Manages monthly bill-backs and write off process for their programs

Agency Annual Workflow Planning

• Drives Annual P1 strategy process implementation and timeline development into workflow system
• Ensures annual budget + Tactical Grid are aligned with optimal campaign architecture

Team Management

• Manages and directs day-to-day activities of Project Management team(s) for assigned accounts
• Oversees ongoing personnel, process and systems training for their respective Project Management team(s)
• Facilitates performance evaluations and development plan guidance per UO policies for all assigned direct reports

Vendor Management

• Manages approval of all costs/POs for client-related expenses within budgeted scope
• Ensures all program outside costs are accurately represented in WMJ/WorkFront
• Oversees entry and set up of new vendors into purchasing and finance systems per UO policies and procedures
• Other Duties: Based upon the Agency Account Mapping, this may include assumed responsibilities and tasks associated with other roles that would report up to the Program Manager, including, but not limited to: Sr. Project Manager, Project Manager and/or Project Coordinator (per the Project Management Role Matrix).

Resource Management

• Alert Senior Management team of any potential concerns or issues with meeting key client deliverables due to resourcing.
• Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with the Practice Leaders to address and solve those issues.
• Arrange weekly meetings with Professional Services Management team to discuss all active projects and potential new business as well as to stay informed of potential issues such as resource and change control matters.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: Bachelor\xe2\x80\x99s degree from accredited college or university required. Preferred degree disciplines: Marketing, Communications, Marketing/Mass Communications, Advertising, Project Management, Business, Organizational Management, Graphic Design, Art Design

EXPERIENCE: Preferred candidates will have 5+ years of experience in corporate environment with focus on managing a team of 5 or more who are responsible for developing marketing and advertising messaging strategies and overseeing tactical execution. Experience with in-house creative agency or marketing/advertising is strongly preferred; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS: Not required, but PMP or any other Project Management certifications strongly preferred.

ADDITIONAL INFORMATION: Experience with project management workflow software (Workamajig, Basecamp, Workfront, MS Project, etc.) a plus, Workamajig/WorkFront strongly preferred. Proficiency or working knowledge of MAC OS and Adobe Creative Suite also a plus, but not required.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & \xc2\xa9 2023 Universal Studios. All rights reserved. EOE

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