Job Description

This position is responsible for managing customer-facing program(s) of various size and complexity. The incumbent will direct cross-functional, multi-disciplined teams in the successful execution and timely completion of all assigned responsibilities. This position collaborates internally and externally with other project and program management personnel, contractors and stakeholders to configure, train and deploy software solutions.

Telligen will hire at the entry level or senior level of this role based on experience.
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Essential Functions

You will develop and administer comprehensive governance plans, detailed implementation plans, and sound training and execution strategies according to Company and customer standards. You will collaborate with workstreams, contractors and other stakeholders to integrate and align sub-projects and external projects to overall project plans. You will build and maintain highly effective relationships at all levels and manages customer's expectations for all program and related projects and works with the customer to turn ideas into future services opportunities. You will lead and perform implementation tasks to ensure performance targets, levels and metrics (timeline, budget, quality and cost) are effectively monitored and reached. You will track and oversee the resolution of issues by the project team and escalates up stream as prescribed by policies, project charters and governance plans. You will manage the scope and drive delivery to ensure deliverables, work products and expected benefits are produced in an accurate and timely manner (meet all contract requirements). You will prepare and deliver program and project related performance data, information and status reports to executives, management, technical and non-technical team members in various mediums. You will develop and maintain workflow diagrams and other documentation used to optimize team performance, improve systems and implement new clients, collaborates with the program team and stakeholders to determine adjustments and/or remedial actions for identified system workflow gaps. You will participate in quality improvement initiatives with an emphasis on workflow optimization to ensure programs and related projects are meeting high-quality standards. You will implement, maintain and optimize the repositories ensuring all files, documents and artifacts are updated timely and accurately, and stored in accordance with archiving and retention policies. You will provide input regarding project management related processes, qualifications and competencies for new business development and capture. May contribute to writing and reviewing content for bids and proposals. You will perform miscellaneous duties as assigned.
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Requirements

Experience with government healthcare or commercial health sector preferred. Four-year degree in a relevant field and/or equivalent training and/or experience. Experience with workflow optimization, driving teams through strategies and change, using diplomacy to achieve successful resolution. Proficiency in the use of MS SharePoint, MS Excel, MS Project and MS Project Server preferred. Familiarity with JIRA, Confluence, Smartsheet, MS Teams and other project management tools. Certified Associate in Project Management (CAPM) designation and/or demonstrated completion of project management training program preferred. Professional Project Management (PMP) certification a plus. Experience with Capability Management Model Integration for Services (CMMI-SVC), Kanban, Agile and/or Lean methodologies preferred. Up to 75% local travel. Limited overnight travel. Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential. Positions working on specific contracts may require U.S. Citizenship.

Entry-level Requirements:

Demonstrated 1-3 years' experience planning and leading visible customer-facing programs and projects involving distributed, multidisciplined teams.

Advanced-level Requirements:

Demonstrated 3-5 years' experience planning and leading visible customer-facing programs and projects involving distributed, multidisciplined teams. Experienced Change Agent Advocate for implementing new systems and features. Actively participates and leads system demonstrations for new clients and new features and functionality

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we're seeking talented individuals who share our passion and are ready to take ownership, make an impact and helth shape the future of health.

Are you Ready?

We're on a mission to transform lives and economies by improving health.

Ownership:

As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community:

We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity:

We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity:

We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.