Job Description

Position Title: Program Manager, FDC - Build Execution

Base Salary:

$105,000 to $155,000 annually DOE

Benefits:

Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values:

Genuinely Caring:

We treat customers and colleagues like neighbors, with empathy and full attention.

Empowering You:

We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.

Innovation and Improvement:

We constantly seek ways to improve how we serve customers and each other.

Earning Your Trust:

We build trust through clear, honest, human communication.

Job Summary

The Program Manager, Fiber Design & Construction (FDC) - Build Execution is a hands-on program leader responsible for driving the operational planning, sequencing, milestone tracking and cross-functional coordination needed to support Ziply's fiber build strategy. This role serves as a central execution partner to engineering, design, permitting, construction, operations, and vendor teams to ensure fiber deployment programs move efficiently through each phase of the build lifecycle.

This Program Manager must bring structure, clarity and accountability to a large, distributed organization that needs consistent program discipline. The ideal candidate can dive deeply into thousands of in-flight projects, translate complexity into clear plans and actions and reinforce a weekly operating rhythm that keeps teams aligned and progressing.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Strategic Alignment & Communication

Translate build strategy into weekly work plans, prioritized actions, and measurable deliverables. Reinforce disciplined reporting by driving structured updates on work completed upcoming tasks & support needed. Communicate program insights clearly to leadership & execution teams based on detailed funnel and milestone data. Maintain cross-functional alignment across engineering, permitting & construction through recurring touchpoints.

Planning & Modeling

Support sequencing & prioritization to maximize throughput given resource, vendor and permitting constraints. Validate planning inputs including force-to-load assumptions, design readiness and CPP indicators. Build readiness checklists that ensure smooth transitions between design, permitting and construction. Analyze forecast output against the yearly ready for sale objectives and identify levers required to close the gap. Surface high-cost or high-risk build segments early and collaborate with engineering & design on alternatives.

Milestones & Dependencies

Track milestones across thousands of projects, surface risks tied to delays in engineering WIP, permitting backlog or construction readiness. Maintain visibility into the build funnel including bottlenecks, aging tasks, and cross-functional dependencies. Coordinate removal of blockers by partnering with engineering, permitting and construction leaders.

Program Development & Standards

Support the MDU program development & structure including intake, workflows & turnup. Identify MDU opportunities that provide fast incremental volume to support 2026 & beyond targets. Standardize GF/BF build approaches to create consistency across markets & improve repeatability. Maintain accurate program documentation & workflows within SiteTracker and supporting systems.

Other Duties

Performs other duties as required to support the business and evolving organization

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Required Qualifications:

Bachelor's Degree in Engineering, Telecommunications, Project Management, Business Administration, or a related field. Minimum of five (5) to seven (7) years of telecom experience, including fiber planning, engineering, permitting or construction. Strong end-to-end understanding of the fiber build lifecycle and network readiness. Knowledge of permitting processes and third-party utility coordination. Experience managing operational backlogs and turning high-volume work queues into structured execution paths. Proven success driving accountability in cross-functional teams. Strong analytical skills with the ability to connect detailed operational data to broader program outcomes. Effective communicator able to simplify complex concepts and influence technical and operational teams. Highly organized with strong attention to detail and proven ability to manage competing priorities. Proficient with Microsoft Office, Smartsheet and program tracking tools.

Preferred Qualifications:

Master's Degree in Engineering, Telecommunications, Business Administration, or a related field. Experience with SiteTracker, IQGeo, GIS tools or address management systems.

Knowledge, Skills, and Abilities:

Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. Ability to multi-task and collaborate effectively with other personnel to meet deadlines. Strong verbal and written communication, attention to detail, and organizational skills. Ability to work within critical deadlines. Ability to adjust to rapidly changing priorities and schedules. Ability to provide excellent customer service.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.