Job Description

Program Intake Coordinator

ABOUT US

POAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it's about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.



See our employees in action and how you can contribute to the mission!

ABOUT THE ROLE

POAH Communities is seeking a highly qualified professional to join our team as a

Program Intake Coordinator

. This role supports the property management team by providing comprehensive administrative assistance to the Woodlawn Resource Center team and overseeing the intake process for all Woodlawn Resource Center program participants.
https://www.poahchicago.org/sites/default/files/WRC_brochure_2018.pdf

DUTIES AND RESPONSIBILITIES

Conduct intake of all individuals accessing various WRC programs and activity offerings Maintain up-to-date client contact information Assist with documenting and monitoring client progress and attendance Assist with Income Benefit Assessments, client follow-up, and scheduling Provide resource and referral information to WRC visitors and update referral tracking form Coordinate and communicate with e-referral sources, community agencies and providers Maintain and order supplies for the WRC as needed Receive and distribute incoming mail daily Submit office invoices for payment and prepare expense reports Manage and Coordinate scheduling of community room and computer lab - Manage the community calendar for the WRC Assist with event and activity set up and clean up, and attend/assist during as needed Assist with outreach including text messages, phone calls, emails, flyers, etc. Submit work order requests for WRC repairs, technology issues, etc. Maintain appropriate data in company databases, such as Salesforce and Yardi Other related tasks as assign

REQUIREMENTS AND QUALIFICATIONS

At least two years of experience in related area College degree preferred Solid verbal, written and customer service communication skills Basic proficiency in the use of computers including Word, Outlook and Excel Ability to work periodic overtime and flexible hours required, including weekends and evenings Periodic travel may be required

BENEFITS AT POAH COMMUNITIES

POAH Communities prioritizes the wellbeing of you and your family by offering a comprehensive benefits package:

Health & Wellness:

Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts

Financial:

401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching

Time Off:

15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.

Paid Leave:

12 weeks Parental Leave; Bereavement; Jury Duty; Voting

Incentives:

Employee referral bonus, suggestion rewards, employee recognition programming

Professional development opportunities:

tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.

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