Job Description

AdvanceCare Health Services is seeking a dedicated and detail-oriented Intake Coordinator. As an Intake Coordinator, you will be the bridge to brighter futures, connecting clients with supportive Family Member Providers (FMPs) and facilitating their transition from nursing facilities or challenging home situations into a community setting. You'll build relationships with MCOs, ensuring seamless placements while handling sensitive information with discretion and empowering individuals to regain independence.

This is a hybrid of working-from-home, with some travel to client homes, FMP homes, other agencies or facilities, etc. for required visits and to our Hermitage, TN office as the department requires. You will need to have a 27" or larger monitor, keyboard, and mouse to use with our company-issued laptop. (If you are coming to the office to pick up your equipment, we can loan you the monitors, keyboard, and mouse as well).

You must have high-speed internet.

DUTIES:

Match clients with suitable Family Member Providers (FMPs), coordinating meet-and-greets and ensuring smooth transitions. Cultivate relationships with MCOs, schedule meetings, manage referrals, and maintain accurate tracking through dashboards and spreadsheets. Attend discharge and transition planning meetings, facilitate intake interviews, and coordinate appointments and administrative matters. Collaborate with HR and external agencies to ensure comprehensive support for clients and FMPs. Collaborate with supervisor on referrals, potential FMPs, meet and greets, transition, discharge, care plan, house plan meetings, or other concerns. Collaborate with the Medical department to ensure clients with medical concerns have the support and services needed upon intake. Provide timely and professional responses to all communications. Maintain accurate records, update CRM systems, adhere to program rules and regulations, and ensure member and employee confidentiality. Work with the Director to promote community acceptance and support through participation in activities and liaison efforts. Coordinate administrative tasks and perform other assigned duties as needed.

QUALIFICATIONS:

Ability to maintain effective verbal and written communication with staff, clients, families, and external service providers. Ability to interact tactfully and professionally with a wide range of personalities. Strong leadership and organizational skills, including the ability to manage multiple tasks and projects simultaneously. Ability to provide organization, motivation, and leadership to facilitate transitions. Computer skills: Above average in Microsoft Office and Google Suites (proficient in spreadsheets). Ability to document required information into company programs. Ability to analyze documents from external organizations, identify issues, and improve processes. Ability to exercise sound judgment in implementing programs. Ability to prepare accurate and complete reports and records. Ability to maintain confidentiality and adhere to program rules and regulations. Ability to work independently without close supervision and cooperatively and courteously with others. Knowledge of practices and techniques for programming for individuals with intellectual disabilities.
You must be flexible and willing to work and learn on the fly!

You should be comfortable with software and technology.

Empowering Team Members to Excel and TOUCH Lives through Continuous Improvement and Technology

Our company is a growing organization providing caregiving services to seniors and support to individuals with intellectual disabilities to allow them to continue to live in their homes throughout Tennessee. We are an equal opportunity employer and a drug-free workplace.

Please respond to this ad with a resume and we will contact qualified applicants. Any submissions with no resume attached will not be considered.

Disclaimer: The preceding job description has been designed to describe the general nature and level of work being performed by the candidate assigned to this job. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and efforts required. Other duties may be assigned from time to time. Management's evaluation of your performance is based on your performance of the tasks listed in this job description and these other duties. Management has the right to revise this job description at any time.

Job Type: Full-time

Benefits:

Dental insurance Flexible schedule Health insurance Paid orientation Paid time off Paid training Referral program Vision insurance
Application Question(s):

(Answer Is Required) Rate your computer skills from 1 to 10. (Answer Is Required) How many years of working with developmentally and intellectually disabled adults do you have? (Answer Is Required) Do you have a clean driving record? (Answer Is Required) This is a requirement - Do you live within an hour of Hermitage, TN?
Education:

High school or equivalent (Preferred)
Experience:

Computer skills: 1 year (Preferred) Working with people with developmental disabilities: 1 year (Preferred) Direct support: 1 year (Preferred) Intake: 1 year (Preferred) Care Coordination Scheduling: 1 year (Preferred) Google Workspace: 1 year (Preferred)
Work Location: Hybrid remote in Smyrna, TN 37167