Job Description

Position Summary

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Join the Recreation & Parks team as we work to make Brooklyn Park a thriving community inspiring pride where opportunities exist for all! This position provides customer service and administrative support to the Recreation & Parks department and the Community Activity Center. This role provides general administrative and clerical support and services to Program Supervisors and the Facility Coordinator.

PLEASE NOTE:

The eligible list created from this exam may be used to fill Program Assistant positions as they become available in other departments within the City.

Essential Duties and Responsibilities

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Answer and route phone calls and greet/direct walk-in public. Assist with potential emergency situations from the public or co-workers. Perform department activities and services such as processing program registrations, refunds, and requisitions. Perform a variety of routine/complex general administrative support and assistance activities: + Process daily cash, check and credit card transactions
+ Assist with the scheduling and rental of facilities/fields to include banquet rooms, picnic areas, fields and ice
+ Assist with the supervision of facility
+ Train new employees in proper office procedures and operation of office equipment, including cash register. Continually update staff with changes, new procedures and programs.
+ Ensure communications and the changes are consistent for all staff who work varying schedules
+ Assign tasks/projects to employees and organize work loads to meet completion schedule
+ Pickup, deliver, sort and distribute mail
+ Maintain files
Performs other duties as assigned.

Minimum and Desired Qualifications

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Education

High school graduate or equivalent.

Experience

Two (2) years of office or administrative assistant experience.

Equivalency

An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

Knowledge, Skills and Abilities

Excellent attention to detail and ability to catch errors in work. Skilled in organizing, multitasking, and prioritizing work in a deadline driven environment. Skilled in using Excel, Word, and email software applications. Ability to work independently with minimal supervision/direction. Ability to exercise good judgment to solve problems in compliance with established policies, procedures, and practices. Ability to develop and maintain positive and professional relationships with internal and external customers. Ability to provide effective written and verbal communications. Ability to maintain confidentiality of sensitive material. Proven ability and demonstrated commitment to an inclusive workplace related to racial equity, diversity and inclusion. Ability to provide a level of customer service that meets or exceeds customer expectation and satisfaction. Embrace and engage in cultural shift toward Continuous Improvement.

Desired Qualifications

Two (2)-year associate degree in a related field. Previous experience in a recreational facility or community activity center. Undergraduate coursework in business administration. Experience working with recreation registration software programs. Experience providing public-facing customer service. Experience providing employee training in an office environment. Knowledge or previous experience in applying basic accounting functions Experience working with people from various cultural, socioeconomic, racial, and ethnic backgrounds. Fluency in Spanish, Hmong, Russian, Somali, Lao or Vietnamese language(s).

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully and safely perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to fully and safely perform the essential duties.

Core business hours are set by departments based on operational needs. Alternative schedules can be arranged, but must comply with the City's Alternative Work Arrangement policy. Tuesday - Saturday with the hours between 1:00 p.m. to 10 p.m. Full-time, non-exempt, non-union position with a work schedule of 40 hours per week. Office environment; exposure to computer screens; working closely with others, frequent interruptions. Sitting or standing for prolonged periods of time; general manual dexterity; adequate hearing, vision and speech required. Works with irate customers at the counter. Must have de-escalation skills and abilities.

Background Check

The City has determined that a criminal background check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal record. Applicants who do not sign the informed consent form will not be further considered for the position.

Selection Process

The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process.

Brooklyn Park

is a thriving northwestern suburb of Minneapolis and the sixth largest city in the state with over 86,000 residents and 30,000 jobs. As the 6th fastest growing city in Minnesota, the city has become even more vibrant because of our remarkable racial and cultural diversity. Approximately 60 percent of our residents are people of color, 22 percent are foreign-born, and more than a quarter speak a language other than English at home.

Our Vision, Values and Goals

Additional Information

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Department/Division

: Recreation & Parks/Support Services



We welcome applications from all individuals, including (but not limited to): people of all abilities, persons of color, Veterans, LGBTQ+ and women. If you need these materials in an alternate format or if you have a disability-related need and need assistance with the application process, please contact Human Resources at either 763-493-8016 or via e-mail at HumanResources@brooklynpark.org.

Regular, full-time City of Brooklyn Park employees (40 or more hours per week) are eligible for a benefits package including:

VacationNew employees generally earn 10 days of vacation per year Vacation accruals increase with longevity up to a maximum of 20 days per year
Sick LeaveSick leave is accrued at the rate of 12 days per year with unlimited accumulation
Holidays12 paid holidays per year 1 floating holiday to be used any day in the year with supervisor approval
Health Insurance:Employees may choose a health plan with an option to waive coverage if covered under another qualified plan The City contributes a portion to the cost of health insurance Available to City of Brooklyn Park employees working 30 or more hours per week
Dental InsuranceEmployees may choose between two dental plans with an option to waive coverage if covered under another qualified plan
Life InsuranceThe City provides term life insurance with an option for employees to purchase additional and dependent term life insurance at group rates
Disability InsuranceShort-term disability insurance available at group rates Long-term disability insurance available at group rates
RetirementPublic Employee's Retirement Association (PERA) pension plan (employer/employee contributions) Optional 457 pre-tax and post-tax (Roth) deferred compensation plans for tax-deferred retirement savings
Flexible Spending Accounts (FSA)Reimbursement account for health care and daycare expenses using pre-tax contributions
Employee Assistance Program (EAP)Employee Assistance Program provides confidential counseling and referral services
Fitness Free on-site fitness facilities; Wellnessprogram and fitness classes offered
Direct Deposit (mandatory)Payroll checks are automatically deposited into designated account(s) on payday

Regular, part-time benefited City of Brooklyn Park employees (20-29 hours per week) are not eligible for Health Insurance, but are eligible for the following benefits:

Sick and Vacation at a pro-rated rate Decreasing Life Insurance Flexible Spending Account(s) Deferred Compensation, if enrolled.

Seasonal/Temporary employees

Temporary, Seasonal, and non-benefited part-time employees earn one hour of Sick Leave for every 30 hours worked by an employee, up to a maximum of 48 hours of Sick Leave per year.
Benefits may differ based on union contracts for employees represented by a collective bargaining unit. This summary is for information only and is subject to change or revocation without notice. This summary shall not constitute a contract or guarantee, express or implied.