Job Description

Program Administrative Assistant-Early Education Center

Full-Time, Non-Exempt | YMCA of Greater Nashua | Merrimack Branch

Pay: $18.00 per hour

Discover a career with purpose--where work transforms lives.At the YMCA of Greater Nashua, we believe in helping people reach their full potential. As a program administration assistant in our early education center, you'll help create a joyful, nurturing environment where families feel welcomed, children thrive, and meaningful connections are made.

Why work with us?

We invest in our people so they can invest in others. Full-time team members enjoy:

Comprehensive medical and dental coverage Generous paid time off Free family YMCA membership and program discounts 12% retirement contributions after two years of eligible service Ongoing professional development and training Plus, living in New Hampshire means no state income or sales tax, a strong economy, and an exceptional quality of life.

Your Role:

A champion of welcome and support! Reporting to the Early Education Director, you are the first point of contact for families and children. You ensure a smooth, positive experience by managing program administration, maintaining accurate records, supporting billing and enrollment, and contributing to a warm, organized front-of-house environment.

Key Responsibilities:

Greet families with warmth and positivity--be the welcoming face of our center. Answer phone and email inquiries with clarity, patience, and care. Provide accurate information about programs and support families through enrollment. Ensure data accuracy in Daxko (YMCA management system); manage registrations, billing, and communications. Prepare weekly enrollment reports and send timely updates to families. Schedule and follow up on facility tours with prospective families. Collect payments per policy and support the director with calendar and meeting coordination. Redirect concerns appropriately to ensure consistent, high-quality service. Maintain organized filing systems and a clean, welcoming lobby. Communicate weekly with enrolled families; bilingual skills are a plus. Support all operational needs of the early education center.

What You Bring:

Proficiency in Microsoft Word and Excel database experience is a plus. Strong organizational skills and attention to detail. Clear, verbal, and written communication. A self-starter mindset who is dependable, team-oriented, and solutions-focused. Ability to work collaboratively with people of all backgrounds and identities. Commitment to confidentiality and respect for others. Bilingual preferred.

Work Environment & Physical Requirements:

Primarily seated at the welcome kiosk, with some movement throughout the building. Occasional lifting of up to 30 pounds. Ability to maintain clean, organized record storage spaces. Visual acuity for screen and print-based tasks.

YMCA Leadership Competencies:

Relationship-building: Builds authentic connections with members and staff. Inclusion: Welcomes all and champions equity. Innovation: Find new ways to deliver great experiences. Results-oriented: Follows through on commitments with excellence. Self-development: Seeks growth and learning opportunities.

Our Culture: Strengthening Spirit, Mind, and Body For All

We are:Welcoming - we create spaces where all people can be, belong, and become.Genuine - we value individuals for who they are.Nurturing - we support each other's journey toward full potential.Hopeful - we believe in your capacity to grow and inspire.Determined - we will never stop working to strengthen our community, starting with you.

Pay: $18.00 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Paid time off Referral program Retirement plan Vision insurance
Work Location: In person