Job Description

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Production Support Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you\'ll do/Responsibilities

• L2/L3 tech team lead/ production support management. Responsible to lead, develop, and grow the production support teams by providing day to day direction.

• Work as part of the management team to respond to client priorities

• Perform troubleshooting, analysis, research, and resolution to resolve tickets.

• Communicate with line of business and management the overall status and health of the application

• Look for areas of improvement in monitoring, application stability, and speed of determining root cause

• Test and validate system performance.

• Manage quality metrics and build reports focusing on improvement, cost effectiveness and efficiencies including but not limited to KPI\'s and review SLA\'s for support tickets.

• Contributes to strategic planning for the environment, providing metrics to support the business case and return on investment.

• Works on or may lead complex projects of large scope

• Projects may have significant and long-term impact

The Team

As a part of the US Strategy & Analytics Offering Portfolio, the AI & Data Operations offering provides managed AI, Intelligent Automation, and Data DevOps services across the advise-implement-operate spectrum.

Qualifications

Required

• 5+ years\' experience in support operations

• 5+ years\' experience managing production support teams

• 5+ years\' experience with Informatica BMD/PWC

• 5 + years of experience working with AWS Glue and SQL

• 5+ years of experience working with Oracle DB and AutoSys

• 5+ years of relevant IT experience in production support and SDLC

• Exhibit a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions

• Able to contribute to automation, causal analysis, and develop shared/common solutions

• Hands-on experience with incident and problem management

• Bachelor\'s degree or equivalent experience

• Limited immigration sponsorship may be available

Preferred

• Bachelor\'s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline