Job Description

Position Summary:

Responsible for the quoting process, customer communication, cost estimating, routing, and pricing of customer orders. Ensures company margins are maintained on all manufactured parts.

Essential Duties and Responsibilities:

+ Assist customers and prospective customers in a professional manner + Strive for 100% customer satisfaction
+ Identify and act on cross-sell and up-sell opportunities
+ Maintain a professional demeanor in phone and in-person interactions
+ Develop detailed manufacturing plans (routing) using estimating software to include:
+ Material requirements
+ Labor estimates
+ Delivery timelines
Create worksheets showing projected margins; seek approval when below minimum threshold Provide pricing and delivery timelines that align with customer expectations and internal capabilities Adhere to quote due dates and escalate timeline risks to the General Manager Collaborate in a team environment to support company growth Identify inconsistencies in blueprints and communicate necessary clarifications to customers Contribute to sales meetings: quote reviews, weekly goals, process improvement ideas, and win/loss analysis Investigate discrepancies between estimated and actual costs; support improvements to enhance margins Perform additional tasks as required to meet company goals

Minimum Qualifications:

+ Ability to read and interpret technical blueprints
+ Minimum one year of experience in metal manufacturing
+ Proficiency in MS Word, Excel (intermediate), and Outlook
+ Familiarity with manufacturing ERP systems
+ Preferred: prior experience in customer service or sales

Physical Demands and Work Conditions:

+ Primarily office-based with occasional exposure to production environment
+ Must be able to lift up to 25 lbs
+ Extended periods of computer use; requires hand-eye coordination and dexterity
+ Physical activities include sitting, walking, and standing
+ Must wear safety glasses and approved footwear when on the production floor

Other Requirements:

+ Must be able to perform essential job functions with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA)

Note:

This job description is intended to convey essential functions and requirements of the position. It is not an exhaustive list of duties, responsibilities, or working conditions, and may be updated by the company as needed.