Job Description

Posting Number

STA00984PO25

Job Family

Enrollment Management

Job Function

Student Services

USC Market Title

Student Services Program Coordinator

Link to USC Market Title

https://uscjobs.sc.edu/titles/132669

Job Level

P0 - Professional

Business Title (Internal Title)

Processing Coordinator

Campus

Beaufort

Work County

Beaufort

College/Division

USC Beaufort College/Division Level

Department

BFT Admissions

State Pay Band

4

Approved Starting Salary

$37,735

Advertised Salary Range

Salary commensurate with qualifications

Location of Vacancy

Bluffton, SC

Part/Full Time

Full Time

Hours per Week

37.5

Work Schedule

Standard working schedule: 8:30am - 5:00pm

Must be willing to work a flexible schedule to meet the needs of the department.

Basis

12 months

Job Search Category

Student Services


About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service -- helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.


Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description

Advertised Job Summary

Are you detail-oriented, tech-savvy, and passionate about helping students achieve their dreams? We're looking for an

Admissions Operations Specialist

to play a key role in ensuring a smooth and welcoming experience for prospective students and their families.

What You'll Do

Process & Troubleshoot:

Handle incoming documents like transcripts and pre-registration forms, ensuring accuracy and efficiency.

Keep Things Moving:

Verify applications, resolve errors, and route documents to the correct student accounts.

Deliver Exceptional Service:

Be the friendly face and voice for prospective students--answer calls, greet visitors, and provide guidance.

Support Operations:

Print, mail, fax, scan, and maintain organized filing systems.

Collaborate & Cross-Train:

Work closely with the operations team to ensure seamless workflows.

Protect Confidentiality:

Manage sensitive information with professionalism and care.

What We're Looking For

Strong attention to detail and organizational skills. Excellent communication and customer service abilities. Ability to multitask in a fast-paced environment. Tech proficiency with electronic document systems. A team player who thrives on collaboration.

Why You'll Love It Here

Be part of a mission-driven team that helps students start their educational journey. Enjoy a supportive, growth-oriented environment. Opportunities for cross-training and skill development. Make a real impact every day!

Job Related Minimum Required Education and Experience

Requires a bachelor's degree in a job related field and no prior work experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials

Preferred Qualifications

Experience working in admissions, student services, or other higher education department helpful. Knowledge of FERPA, Student Information System (i.e. Banner) and CRM (i.e. Slate) helpful.

Knowledge/Skills/Abilities

Knowledge of the principles, policies and practices of office management. Knowledge of admissions terminology and confidentiality practices. Ability to effectively plan and organize work activities and prioritize task completion according to schedule and goals. Ability to communicate effectively both orally and in writing. Ability to train other employees. Ability to deal courteously and effectively with the public. Knowledge and willingness to assist students with enrollment related issues. Ability to exercise judgement and discretion in interpreting and applying policies and procedures. Knowledge of Microsoft Office products. Ability to stay focused and on task in a fast paced office, to provide excellent customer service to both internal and external customers. Interest in working as part of a complex and exciting team and a sense of humor.


Job Duties

Job Duty

Process, evaluate, and troubleshoot all incoming documents, to include, but not limited to transcripts and pre-registration documents. Ensure all prospective student documents are available electronically and routed to the correct student account. Assist with application verifying, processing, and troubleshooting errors.

Essential Function

Yes

Percentage of Time

40

Job Duty

Assist with high qualify customer service front and back-office operations that meet the needs of prospective students and families. Performs other duties as directed.

Essential Function

Yes

Percentage of Time

10

Job Duty

Cross-train within operations team to fulfill duties and ensure efficient operations. Assist with application verifying, processing, and troubleshooting errors. Print, mail, fax, and scan documents. Maintain filing, create, and/or update documents. Provide accurate timely, and personalized service to all stakeholders, which involves interaction within and outside the university, including dealing with sensitive and confidential information.

Essential Function

Yes

Percentage of Time

20

Job Duty

Serve as point of contact for prospective students and their families in person, through email, text and etc. Answer incoming calls and return phone calls. Provide general admission guidance and information to callers. Forward other calls involving applicants, requiring detailed explanation about processes or decisions to the appropriate admissions personnel. Greet and acknowledge

all incoming students, parents, and families. Provide guidance and information to patrons. Always provide excellent customer service.

Essential Function

Yes

Percentage of Time

30


Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive

No

Hazardous weather category

Non-Essential


Posting Detail Information

Number of Vacancies

1

Desired Start Date

01/07/2026

Job Open Date

12/17/2025

Job Close Date

01/19/2026

Open Until Filled

Yes

Special Instructions to Applicant

Quicklink for Posting

https://uscjobs.sc.edu/postings/200240

EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.