Job Description

Responsible for greeting patients, gathering demographic and insurance information, scheduling and confirming appointments for established as well as new patients, both for office visits and procedures, posting charges, and keeping communication with other departments open, answering the telephones, copying materials, filing records and verifying and updating the patient data. Note: This position encompasses the check-in, scheduling and middle front desk positions. MUST BE COVID VACCINATED! Experience: \xc2\xb7 Minimum of one year work experience, preferably in a back office/doctor\'s office situation. \xc2\xb7 Knowledge of medical terminology and good spelling skills. \xc2\xb7 Able to multitask. \xc2\xb7 Some computer skills. - Able to sit for long periods of time. - Courteous telephone skills. - Able to handle stressful situations. Essential Functions: \xc2\xb7 When patient enters office greets patients in a polite, prompt and helpful manner. \xc2\xb7 Informs appropriate department/nurse of appointment arrival. \xc2\xb7 Accurately enters and updates patient demographics and insurance information in the computer. \xc2\xb7 Responsible for initiation and making sure patient has completed the patient history and medical information for medical records chart. \xc2\xb7 Collects the appropriate co-pays and other outstanding balances and post to the patients account. \xc2\xb7 Prepares fee ticket batches by the end of the business day and forwards all pertinent information to the Central Business Office (CBO). \xc2\xb7 Answers telephones in a pleasant and helpful manner at all times and deals with the patient needs expeditiously. If you are not able to handle the situation please forward the patient to the appropriate department or supervisor. \xc2\xb7 Schedule and confirm appointments and procedures according to the practice policies. \xc2\xb7 Prepare patient charts for appointments. \xc2\xb7 Provide necessary instructions and information to patients via telephone, mail or in person regarding their appointments, preps, directions to offices, etc. \xc2\xb7 Reschedule patients via telephone when physician schedule changes. Prints schedules daily and forwards to the appropriate areas and physicians. \xc2\xb7 Communicates any scheduling problem to Operations Manager, Physician, or Office supervisor. \xc2\xb7 Operates and troubleshoots EPM, EPIC software. Requirements: \xc2\xb7 Minimum of one year experience in a physician\'s office in a front. \xc2\xb7 Typing 40 wpm Education Requirements: \xc2\xb7 High school diploma or GED required. Knowledge: \xc2\xb7 Knowledge of GI experience preferred. \xc2\xb7 Knowledge of grammar, spelling, and punctuation to type patient information into computer system \xc2\xb7 Knowledge of grammar, spelling, and punctuation to chart information. \xc2\xb7 Knowledge of EPIC/EMR helpful Skills \xc2\xb7 Skill in collecting and charting patient information. \xc2\xb7 Skill in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system. \xc2\xb7 Skill in customer service principles by creating a pleasant waiting room atmosphere. \xc2\xb7 Skill in operating a computer and copy machine. Abilities: \xc2\xb7 Ability to speak clearly and concisely. \xc2\xb7 Ability to read, understand and follow oral and written instructions. \xc2\xb7 Ability to sort and file materials correctly by alphabetic and numeric systems. \xc2\xb7 Ability to establish and maintain effective working relationships with patients, employees, and physicians. \xc2\xb7 Ability to organize and prioritize tasks effectively. \xc2\xb7 Environmental /Working Conditions: \xc2\xb7 Work is performed in a busy, fast-paced office. \xc2\xb7 Work maybe stressful at times. Interaction with others is constant. Job Type: Full-time Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Gastroenterology

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Jasper, GA 30143: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Required)

Work Location: One location

• Health insurance