Job Description

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You\xe2\x80\x99ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary Define user needs and evaluate future technologies to support the hybrid work experience. Collaborate with project collaborators to identify product and technical requirements. Conduct analysis to resolve integration needs. Define and develop architecture for enterprise level collaboration and communications solutions. Evaluate new applications and support current deployed applications. Develop and maintain update processes for existing applications and devices Assists in the deployment of new product releases Handle lab spaces and testing facilities for next generation AV equipment Assist in developing procedures to support a national monitoring and support structure. Track and handle the tickets and rework associated with collaboration tools and infrastructure. Owns the researching, writing, and editing of documentation and technical requirements, including evaluation plans, test results, technical manuals, formal recommendations and reports. Provide technical leadership and mentorship with regards to practices, procedures, and techniques. Serve as a guide and mentor for junior level Engineers. Know the latest with technological developments within the industry. Supervise and evaluate driven applications and products. Reviews literature, patents, and current practices relevant to the solution of assigned projects. Displays expertise and knowledge of engineering methodologies, concepts and skills in the area of specified engineering specialty Present and defend architectural, design and technical choices to internal audiences.



Who does the Principal Architect Unified Communications work with?

You will work directly with the Telephony, Video and Collaboration teams to ensure the quality of end-to-end experience for users in conference rooms, calls and hybrid meetings/events. You shall collaborate with industry authorities from subject areas including virtual meeting/event tools, audio and video technologies and AV Integrators providing installation & upgrade services. You work closely with Microsoft, Cisco, 3rd party hardware vendors and other leaders in the collaboration tools space. You will partner with other technology companies like Polycom, Logitech and Crestron to influence and support products deployed within the Comcast environment. You will work with Comcast AV and IT peers, as well as engineering teams from across the national footprint including the Divisions, Partner Teams, NBC Universal and SKY.

What are some exciting problems you\xe2\x80\x99ll be working on?

Comcast seeks to be a leader in the hybrid workplace experience. We are passionate about standardizing and improving the conference rooms experience, evolving our hybrid events\' solutions and producing hybrid and on-site events. We are looking for individuals that bring technical leadership to build an outstanding collaboration experience that levels the playing field no matter where one participated from.

Where can you make an impact?

The Workplace IT organization where this position reports into made a significant impact during the recent pandemic in getting the business productive from home and then back in the office \xe2\x80\x93 expectations are high and this position will be counted on to continue to evolve the real-time collaboration landscape to continue to enhance business productivity and fuel innovation. Comcast is a very distributed workforce and the business is counting on this organization to create the best hybrid work environment possible.

Here are some of the specific technologies we work with day to day

• Microsoft - Teams Devices & Direct Routing, 365 Suite, Azure, Exchange Online
• Cisco - WebEx, Telephony, Telepresence, Contact Center
• Comcast Digital Voice telecom carrier infrastructure

What You\xe2\x80\x99ll Bring:

• 10+ years experience implementing unified communications solutions, including Microsoft Teams, Cisco Webex, and or Telephony systems
• 10+ years programming, scripting, and/or automation experience
• Experience with scripting languages such as PowerShell, Javascript, Bash
• Experience writing in programming languages such as Python, C#, Go, Ruby
• Experience in IT service automation using such tools as Runbooks, Saltstack SCM, Power Apps
• Consistency to modern IT security standards
• Understanding how to scale applications for variable loads
• Experience with web application development including dynamic HTML, CSS, and JS integration
• Ability to administer Linux-based operating systems
• Good communicator and able to clearly articulate complex issues and technologies
• Shown good design philosophies and problem solving skills
• Takes ownership of problems and sees them through to resolution
• Comfortable working in a fast-paced agile environment. Requirements change quickly and our team needs to constantly adapt to moving targets.

Employees at all levels are encouraged to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Be responsible for the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new insights.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Get results and growth!
• Respect and promote inclusion & diversity!
• Do what\'s right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor\'s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That\xe2\x80\x99s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality \xe2\x80\x93 to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.

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