This position is a Hybrid position. You must be able to report to the center for work on your in-office days located at 2612 N. Roan St. Johnson City, TN 37601 and reside in one of the eligible states. This position is remote only on Mondays and Fridays, you will be expected to be in center Tuesday-Thursday. This is your opportunity to be the voice of AT&T \xe2\x80\x93 a global leader in communications and technology, working from home! As a member of our team, you\xe2\x80\x99ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you\xe2\x80\x99ll help our customers stay connected to what matters the most. How you\xe2\x80\x99ll make an impact In this multi-faceted role, you\xe2\x80\x99ll be trained to address a broad range of customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support. You\xe2\x80\x99ll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience. What your day-to-day will look like
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