Job Description

Summary

The Practice Director is responsible for the overall leadership, strategic direction, and daily operations of the practice. This role ensures clinical, financial, and administrative functions are optimized to provide excellent patient care, maintain compliance, and achieve organizational goals. The Practice Director acts as a liaison between providers, staff, and leadership, fostering a culture of accountability, collaboration, and growth.

Key Responsibilities

Operational Leadership

Provide direct leadership to practice managers, coordinators, and department leads across the organization. Establish clear performance expectations and measurable goals for managers. Conduct regular one-on-one meetings with each manager to review department performance, staffing, and operational challenges. Guide managers in problem-solving, coaching staff, and maintaining accountability within their teams. Conduct monthly management meetings to align all managers with organizational priorities, share updates, and foster cross-department collaboration. Develop and implement processes for reporting: require managers to submit weekly scorecards/KPI updates on patient access, staffing, financials, and workflow efficiency. Observe managers on site (rounding with them) to evaluate leadership presence, staff engagement, and ability to enforce standards. Mentor managers on leadership skills such as conflict resolution, delegation, coaching, and performance management. Hold managers accountable for conducting daily huddles, staff check-ins, and routine audits in their areas.

Financial Management

Monitor KPIs, including visit volume, no-show rates, revenue cycle performance, and expense control. Oversee billing, collections, and payer contracting in coordination with billing teams. Identify opportunities for growth, service line expansion, and cost reduction.
Complaince & Risk Management

Ensure compliance with all regulatory agencies (HIPAA, OSHA, CLIA, CMS, state medical board, etc.). Maintain accurate documentation, licensure, and certifications for providers and the practice. Serve as a point of contact for audits, inspections, and quality improvement initiatives. Develop and enforce policies to safeguard patient safety and confidentiality.
Clinical & Provider Support

Partner with providers to optimize workflows and ensure clinic efficiency. Facilitate onboarding of new providers and maintain strong communication between physicians, advanced practice providers, and staff. Support implementation of clinical programs such as chronic care management, preventive screenings, and ancillary services.
Strategic Growth & Patient Experience

Lead marketing and community outreach initiatives to expand the patient base. Develop strategic plans for new services, locations, and partnerships. Drive initiatives that enhance patient engagement, access, and retention. Serve as ambassador for the practice with community partners, vendors, and professional organizations.
Qualifications

Minimum 5-7 years of progressive healthcare management experience, preferably in private practice or physician group setting. Strong knowledge of medical office operations, revenue cycle management, and compliance standards. Proven leadership skills with ability to motivate and develop staff. Excellent communication, organizational, and problem-solving skills. Proficiency in electronic medical records (EMR), scheduling, and practice management systems
Core Competencies

Leadership:

Ability to inspire and hold teams accountable.

Financial Acumen:

Skilled in budgeting, forecasting, and KPI tracking.

Patient-Centered:

Commitment to providing exceptional patient care.

Adaptability:

Able to adjust strategies in response to industry and practice changes.

Strategic Thinking:

Identifies growth opportunities and implements improvement initiatives.
Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person