Job Description

GENERAL MANAGER - EDGE PERFORMANCE SPORTS (ONTARIO, OR)

Full-Time | Leadership Position

Position Summary

The General Manager (GM) is responsible for leading all dealership operations at the Ontario location, ensuring strong performance across Sales, Service, Parts, and Finance. This role oversees day-to-day operations, drives profitability, manages department leaders, and upholds the world-class customer experience that defines Edge Performance Sports. The GM is accountable for operational excellence, staff leadership, culture, and financial performance.

Key ResponsibilitiesLeadership & Culture

Lead, coach, and develop department managers (Sales, Service, Parts, Finance, Office/Admin). Set clear expectations and drive accountability across the entire dealership. Uphold and model the Edge culture, professionalism, and customer-first mentality. Foster a positive, collaborative work environment that supports staff growth and high performance.

Operational Management

Oversee daily dealership operations to ensure efficiency in all departments. Implement and maintain process consistency in sales, service, and parts workflows. Ensure compliance with dealership policies, safety standards, and OEM guidelines. Review and optimize scheduling, staffing levels, and daily workflow.

Financial Performance

Meet or exceed monthly, quarterly, and annual financial goals. Monitor and manage dealership KPIs: sales, margins, service revenue, parts turns, labor efficiency, expenses, and CSI. Maintain accurate forecasting, budgeting, and financial reporting. Manage expense control, vendor relationships, and inventory oversight.

Sales & Customer Experience

Support the Sales Manager in achieving unit sales goals and lead management effectiveness. Ensure outstanding customer service across all departments. Resolve escalated customer issues in a timely, professional manner. Maintain showroom standards and drive merchandising strategies.

Service & Parts Oversight

Ensure Service and Parts departments operate efficiently and profitably. Support the Service Manager in workflow management, technician productivity, and customer communication. Ensure parts availability, inventory accuracy, and ordering processes.

Compliance & Administration

Ensure dealership compliance with all OEM requirements, programs, and reporting. Maintain proper documentation, contracts, and financial compliance in coordination with Office/Admin staff. Oversee store maintenance, cleanliness, and overall facility conditions.

Qualifications

3+ years of dealership leadership experience (powersports, automotive, marine, or similar). Proven experience managing multi-department operations. Strong financial and business acumen with the ability to interpret KPIs and P&L statements. Excellent communication, leadership, and problem-solving skills. Ability to build strong teams and uphold a high-performance culture. Customer-focused mindset with professionalism and integrity. Knowledge of powersports industry preferred but not required. Salary DOE and will be discussed in interview

Key Attributes

Hands-on, proactive leader Highly organized and detail-oriented Strong decision-making ability Positive, world-class customer service attitude Results-driven with accountability Adaptable, solution-focused

Working Conditions

Full-time leadership position Must be available for peak business times, including weekends or extended hours as needed Fast-paced dealership environment
EDGE PERFORMANCE SPORTS IS A DRUG FREE WORKPLACE

Learn who we are:

https://www.youtube.com/watch?v=TpnCGlYuGqw

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Job Type: Full-time

Pay: $80,000.00 - $150,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location: In person