Job Description

Porting Specialists are responsible for the service delivery of number porting for new and existing customers. Creates and processes local service requests (LSR). Coordinates and monitors order progress with other carriers. Processes orders using carrier portals as well as manual LSR\xe2\x80\x99s. Coordinates order activities internally and with carriers. Porting Specialist directive is to provide a quality customer service experience in a timely manner. Essential Job Functions:

• Creates and processes all port ins for new and existing customers accurately and timely
• Processes all port outs received from other external carriers
• Utilizes various third-party web-based interfaces for order placement, tracking and communication purposes
• Serves as contact between our company and other external carriers related to porting
• Responsible for handling local number porting escalations with underlying carriers as needed
• Troubleshooting with Vendor(s) for service impacting issues
• Ensure supplemental request(s) are properly handled internally and externally
• Responsible for coordinating with internal resources as required to port completion
• Responsible for the timely processing of orders requesting to RespOrg toll-free number(s), activate new toll-free number(s), changes to existing or disconnect existing toll-free number(s) with applicable third-party carrier
• Responsible for verifying the accuracy of work
• Responsible for updating the progress of order within billing/service order system to completion of work
• Safely performs all necessary job functions
• Special projects as assigned
• Performs all other related duties as assigned by management

Knowledge, Skills, and Abilities:

• Must be detail-oriented and highly accurate
• Must be able to handle multiple tasks in a fast-paced environment
• Problem solving, documentation skills, resolving conflict, analyzing information, critical thinking, time management, organized, troubleshooting skills
• Must have excellent customer service, communication, and organizational skills
• Must have skills in oral/written communications, prioritizing/completing multiple projects, and identifying problems and resolutions
• Must be able to communicate with carriers, vendors, and coworkers in a professional and courteous manner
• Must be able to maintain confidentiality
• Must be able to work with frequent interruptions and occasional active office environment
• Must be able to work both independently and with others
• Must be able to effectively function as a team player
• Must be willing to help in other areas if needed to achieve customer\xe2\x80\x99s needs.
• Knowledge of company products and services
• Knowledge of company policies and procedures
• Knowledge of how to operate various office equipment such as personal computer, pdf, copier, fax, and telephone systems
• Knowledge of general software programs including Microsoft Excel, Word, and Outlook

Education and Experience: High School diploma or equivalent plus one year office/record keeping experience, preferably in telecommunications field. GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability. Job Type: Full-time Pay: $22.00 - $27.00 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Oneonta, AL: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person