Job Description

Responsible for supervising the day-to-day operation and staff of the Players Club, Resort Ambassadors, and the Players Club Program.

ESSENTIAL DUTIES AND Responsibilities:

Actively enroll guests into the Players Club program which includes building a rapport with guests on the gaming floor Conveys benefits and requirements of the loyalty program, marketing initiatives, and amenities to guests and Team Members Upholds the highest level of confidentiality and professionalism with guests and company information Communicate with Team Members regarding all details of the property, services, promotions, and events to provide them with the information needed to complete their tasks thoroughly and efficiently Performs duties of the Players Club Representative and assists with the execution of marketing events as needed Issues promotional amenities, redeems coupons, maintains accurate records in Players Club accounts, and maintains inventory control records Serves as a representative of the casino while participating in off-property functions such as charitable events, job fairs, guest events, etc. Resolves service problems according to established guidelines Ensures Players Club area is clean and free of safety hazards Communicates and reports on guest feedback including specific guest issues and actions taken or suggested actions to resolve the guest issue Train, develop, and assist Team Members in the Player Development department and assist other departments as applicable Oversee and ensure delivery of exceptional guest service at the Player's Club and assigned work area of Resort Ambassadors Act as a role model to promote a culture of service excellence Adheres to regulatory, departmental, and company policies in an ethical manner and ensures others do the same Other duties as assigned

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required


Must be 21 years of age or older High school graduate or GED Strong skills in verbal and written communications Must be detailed oriented Available to work a schedule which may include nights, weekends, holidays, and overtime as needed Willingness to meet professional appearance standards as prescribed by Prairie Band Casino & Resort Team Member Handbook Must meet attendance guidelines as outlined in the Prairie Band Casino & Resort Team member Handbook A record of satisfactory performance and reliability in all prior and current employment

Preferred


Bachelor's Degree in Business, Marketing, or related field Data entry/keyboarding and organizational skills Previous supervisory experience 3 years of casino industry experience

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

Physically mobile with reasonable accommodations Respond to visual and aural cues Operate in mentally and physically stressful situations Able to tolerate areas containing secondary smoke Must be able to stand for long periods of time (7-8 hours)

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.