Job Description

The Opportunity

Delaware North Gaming is hiring a full-time Player Rewards Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As a Player Rewards Supervisor, you will supervise all operations within the Concierge, Guest Recreation, and Player Rewards departments, ensuring that guest and player requests and needs are being met in a positive and courteous manner.

Minimum pay rate: $15.00 / hour
Information on our comprehensive benefits package can be found at .

We care about our team member s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities

• Adhere to the marketing plan set by marketing leaders.
• Implement promotions and giveaways as directed and provide associates with the necessary information.
• Develop logs and maintain an efficient stock of materials necessary for the Guest Service and Player Rewards department.
• Investigate and resolve guest complaints and issues in a timely manner.
• Maintain strict confidential guidelines concerning all guest interactions and records.
• Knowledge and ability to implement training, evaluation, and scheduling of Guest Service and Player Rewards team members.
• Conduct associate counseling and coaching sessions.
• Conduct all associate yearly reviews, goal requirements, and the necessary paperwork in a timely manner.
• Other duties assigned.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years\' supervisory experience in the guest service field.
• Guest Service Supervisor in casino marketing experience preferred.
• Experience in casino marketing systems preferred.
• Must be able to obtain a state gaming license.
• Working knowledge of Microsoft Word, Excel, Access, and PowerPoint.
• Ability to perform successfully under pressure.
• Excellent organizational and time management skills.

Physical Requirements

• Able to lift and carry up to thirty pounds occasionally.
• Occasional bending, reaching, climbing on a step stool, and lifting.
• Able to stand for up to 8 hours a day.
• Weekends, holidays, and swing shifts may be required.

Shift Details

Varies Who We Are

Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel.

At Delaware North, you ll love where you work, who you work with, and how your day unfolds. Whether it s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Delaware North