Job Description

GENERAL SUMMARY:

Work as part of the Pharmacy Team to ensure that each customer has a superior shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values

ESSENTIAL FUNCTION:

Customer Service

Greet each customer in a courteous and professional manner

Assist all pharmacy and front store customers with their questions and concerns

Request additional help when needed to maximize customer satisfaction

Maintain customer/patient confidentiality according to HIPAA and company standards

Answer telephone timely and with appropriate greeting

Operations

Comply with all federal and state laws, rules and regulations

Comply with CVS policy and procedures at all times

Adhere to CVS workflow and ensure quality assurance standards are maintained at all times

Communicate with all healthcare professionals when permissible and according to state law

Access, input and retrieve information to/from the computer

Maintain prescription prioritization throughout prescription processing

Resolve Third Party rejections and complete any manual claim forms

Process prescriptions

oIncluding translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles; labeling of prescriptions

Perform all prescription pick-up procedures, in adherence of CVS policy and procedures

oComplete Prescription Pick-Up Log, validate customer address

oMake the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)

Perform all register transactions, in adherence of CVS policy and procedures

oThis includes cash, check and charge transactions

oBag merchandise upon completion of sale

Retrieve and file prescriptions appropriately according to State and Federal Law

Participate in all required store operational meetings

Maintain a clean, organized and professional pharmacy department, according to CVS standards

Stand for extended periods of time

Inventory Management

Maintain in-stock by ensuring all inventory management policies and procedures are followed

Utilize appropriate report(s) to maintain replenishment

Pull outdated, damaged and recalled merchandise and prepare for return

Assist with putting away drug orders (except CIIs) as permitted by law

Human Resources

Support scheduling activities according to the needs of the business and workflow model

Complete all required training and compliance programs within designated timeframe

MARGINAL FUNCTIONS:

Assist front store operations when needed

Communicate with field management and the Customer Support Center regarding any required reporting

Job Type: Part-time

Salary: $12.00 - $15.00 per hour

Education:

High school or equivalent (Preferred)
License:

pharmacy (Required)
Work Location:

One location
Hours per week:

10-19
Typical start time:

8AM
Typical end time:

8PM
Schedule:

Monday to Friday Weekends required
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Job Type: Part-time

Pay: $16.75 - $18.00 per hour

Ability to Relocate:

Chicago, IL 60625: Relocate before starting work (Required)
Work Location: In person