Job Description

About This Location:
Join the team that supports the teams. At Mission Pet Health's Home Office in Birmingham, AL, our purpose is to provide world-class support to our network of 850+ animal hospitals nationwide. We manage the business side of veterinary medicine--from Finance and HR to IT and Marketing--so our 20,000+ hospital teammates can focus on what they do best: providing exceptional care to pets and their families.



We are a veterinarian-led, people-focused, and pet-obsessed organization, founded on the belief that local practices thrive with autonomy and excellent support. Our award-winning culture is powered by our WAG values:

W

ork Together,

A

maze, and

G

row. This philosophy has helped us be recognized by Newsweek as the #1 Most Loved Workplace in Healthcare and #11 in America for 2024.

What's in it for you at our Home Office?

When you join our team, you're not just starting a job; you're building a career with a tangible, lasting impact. You can expect:Unparalleled opportunities for personal and professional development. Industry-leading benefits in a culture where your well-being comes first. The chance to apply your expertise to support the future of veterinary care on a national scale.

We're on a mission to be the greatest veterinary company in the world, and that mission is anchored by the incredible talent in our Home Office. If you're ready to make a difference for thousands of veterinary professionals and countless pets, we'd love for you to be a part of it!
Overview:

The Pharmacy Success Specialist plays a key role in supporting veterinary hospitals with the implementation and optimization of their home delivery platforms. This position involves providing comprehensive training, troubleshooting technical and operational issues, and ensuring seamless integration with pharmacy partners.


Responsibilities / Qualifications:
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ROLE COMPETENCIES

Collaboration

Acts on individual responsibilities, objectives, and performance expectations in support of team goals Leverages individual skills and expertise to support the team in problem solving, decision making, and continuous improvement Offers and seeks feedback on opportunities that will improve skills and efficiency for themselves and their teammates Demonstrates a sense of commitment and support to direct teammates and the larger SVP team

Communication

Demonstrates consistent, effective communication (verbal and written) with internal and external clients, teammates, and other departments Establishes rapport, builds and maintains effective working relationships Practices attentive and active listening Gives and receives feedback timely and appropriately

Problem Solving

Understands how the business of their department works Champions innovative ideas for continuous improvement Demonstrates the functional and technical knowledge needed for their role Makes decisions by using a combination of analysis, experience and judgement, and understanding of department and organizational impacts

WAG Values

Leads with respect, integrity, and accountability Treats others with empathy and respect Exemplifies and role models behavior associated with WAG values Partners with team to focus on solutions Finds a way to say yes

Continuous Improvement

Meets or exceeds scheduling and client experience metrics Participates in performance coaching and leverages feedback for growth Proposes process improvements and shares best practices with peers
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ROLE-SPECIFIC RESPONSIBILITIES

Assist veterinary hospitals in implementing and managing their home delivery platforms Provide training - via video call or in person - to hospital teams, emphasizing best practices and efficient utilization of their home delivery platform Troubleshoot and resolve technical and operational issues in collaboration with pharmacy partners Offer ongoing support to field and hospital teams to enhance workflow efficiency and client experience Identify opportunities continued optimization of Mission Pet Health's home delivery services
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REQUIRED EDUCATION AND EXPERIENCE

Bachelor's Degree or 5 years of relevant work experience Demonstrated self-starter High level of technical literacy Experience with veterinary Home Delivery platforms is highly preferred * RVT/CVT/LVT credentials and/or other veterinary hospital experience strongly preferred