Job Description

PET CARE ASSISTANT
Mornings and weekends needed most



This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified



applicants has been received.



A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry



experts with a chance to make a difference in the lives of pets and the clients we serve through



client education and effective communication. Work in a fun team environment that offers a clear



career path you can pursue if continued growth and learning is your goal.



JOB SUMMARY



The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best



medical care of pets, and to ensure this is provided in a happy, welcoming, friendly and efficient



manner, influencing clients to return and refer their friends and families.



ESSENTIAL RESPONSIBILITIES AND TASKS



Live and exemplify the Five Principles of Mars, Inc. within self and team.


Prepare the treatment room for examination of pets and all necessary medical item and


supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary



technician. Set up fecals, smears, and skin scrapings as allowed by state rules and



regulations.



Maintain the flow of the Cycle of Service in accordance with position. Provide Client


Education regarding preventive care, Optimum Wellness Plans, and basic status of



hospitalized pets. Serve as support to the Client Services Coordinator staff on an as-needed



basis.



Hold or restrain pets during examination, treatment, or inoculation.


Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and


canine parvovirus) as allowed by state rules and regulations.



Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by


"walking", exercising, feeding, and cleaning cages and pet (when approved by the



veterinarian or veterinary technician).



Bathe and dip pets when necessary to treat dermatological conditions (when advised by


veterinarian or veterinary technician.



Clean the surgical suite and instruments.


Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry,


dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as



outlined by hospital protocols



Other job duties as assigned.


THE FIVE PRINCIPLES



Every associate including the Pet Care Assistant has an important contribution to make to the



veterinary team. We're looking for Pet Care Assistants who are dedicated to their work, have a



positive attitude and use our Five Principles:Quality - The consumer is our boss, quality is our work, and value for money is our goal.


Responsibility - As individuals, we demand total responsibility from ourselves; as


associates, we support the responsibility of others.



Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.


Efficiency - We use resources to the full, waste nothing and do only what we can do best.


Freedom - We need freedom to shape our future; we need profit to remain free.


HIRING QUALIFICATIONS



Capabilities and Experience (can do)



Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts


attention among multiple tasks under distracting conditions without loss of accuracy or



appearance of frustration.



Communication skills - Reads, writes and speaks fluent English, using appropriate grammar,


style and vocabulary. Correctly spells commonly used English words and job specific



terms. Demonstrates exceptionally strong written and verbal communication skills.



Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is


very orderly and excels at cutting through confusion and turning chaos into order.



Problem solving skills - Demonstrates a strong ability to identify, analyze and solve


problems. Translates problems into practical solutions.



Client service skills - Consistently ensures the team provides the client with attentive,


courteous and informative service. Gains and shows personal satisfaction from delivering



great service.



Intellectual ability - Accurately and consistently follows instructions delivered in an oral,


written or diagram format. Can provide directions.



Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio


and percent; ability to convert units of measurement.



Computer skills - Comfortably and confidently uses a computer and specialized software.


Microsoft Word, Excel, Access, Outlook, etc.



Attitudes (will do)



Initiative - shows willingness and aptitude to take appropriate steps in finding solutions to


problems; presents options and ideas to enhance current processes or procedures. Takes



on additional responsibility when both big and small tasks need to be done.



Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits


honesty, discretion, and sound judgment.



Cooperativeness - Willing to work with others, collaborating and compromising where


necessary; promptly share relevant information with others.



Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks


assigned.



Independence - Able and willing to perform tasks and duties without supervision as


appropriate.



Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly


from frustrations and unpleasantness, and maintains composure and friendly demeanor



while dealing with stressful situations.



Special Working Conditions



Ability to work at a computer for long periods of time.


Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often require more than 40 hours per week to complete


essential duties of this job. This position requires special hours including working weekends



and evenings.



Must have mental processes for reasoning, remembering, mathematics and language ability


(reading, writing, and speaking the English language) to perform the duties proficiently.



The noise level in the work environment is moderately high.


Requires sufficient ambulatory skills to perform duties while at hospital.


Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry,


move) up to 50 pounds.



Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp,


and visual acuity to use a keyboard and operate equipment.



Specific vision abilities required by this job include close vision, distance vision, color vision,


peripheral vision, depth perception, and ability to adjust focus.



Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion,


exposed to anesthesia, radiation, biological hazards and medication/controlled substances.



Experience, Education and/or Training



High School Diploma preferred.


Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure


to radioactive substances.



One year of related experience required with customer service preferred.


BENEFITS



Here at Banfield, we prioritize your well-being and professional growth by offering a



comprehensive total rewards package, including health, wellness, and financial support for



you, your family, and even your pets. Check out some of our "Meow-velous" benefits:



Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing


your health and wellness are our top priorities. We've got your essential medical, dental, and



vision care covered.



Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous


company match to help you build a secure financial future.


Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of


personal significance with paid time off and holidays.


Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access


our industry-leading resources, including free coaching and counseling sessions, to support



your overall wellbeing and help you thrive.


Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your


loved ones with our company-paid Associate life insurance and have the option to purchase



additional coverage for extra peace of mind.



Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a


temporary or long-term disability, you'll have financial protection.



Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by


setting aside pre-tax money. It's a smart way to manage your budget and take care of your



needs.Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-


advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.



Paid Parental Leave: We support growing families with paid parental leave for both birth


and adoption, giving you precious time to bond with your new family addition.



Continuing Education Allowance (for Eligible Positions): Banfield is committed to


supporting the professional growth of our Associates. This allowance provides financial



assistance to pursue continuing education opportunities.


Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable


moments arise, our backup care and family support benefits provide the help you need to



keep things running smoothly.


Fertility and Family Building Support: We're here for you on your journey to parenthood,


offering comprehensive support for fertility treatments and family-building options.



Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy


program, designed to fit your busy lifestyle, and keep you moving.



Voluntary Protection Benefits: Get peace of mind with protection against the unexpected.


You can purchase coverage to help support you financially during hospital stays, critical



illness, and accidents.


Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which


includes coverage for a wide range of legal needs.


Identity Protection: Identity Protection helps safeguard your personal information by


alerting you to suspicious activity and providing support if your information is stolen.


Commuter Benefits: Say goodbye to commuting stress with our commuter benefits,


making your daily journey more convenient and cost-effective.


Three Free Optimum Wellness Plans for Pets: We care about your furry friends too!


Enjoy three free wellness plans to ensure your pets receive the best preventive and general



care.


Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive


discounts on products and services, making life more affordable and enjoyable.


Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit



programs; Part-time Associates are eligible for those benefits with an asterisk (*).



WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.



Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work



environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified



applicants will receive consideration for employment without regard to race, religion, color, national origin,



sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected



veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable



federal, state and local laws governing nondiscrimination in employment in every Banfield location.



We believe that embracing inclusion and diversity enables us to live our Purpose:



A BETTER WORLD FOR PETS.



The pay range listed reflects a general hiring range for the area, with the specific rate determined



based on the candidate's experience, skill level, abilities, and education, and may vary depending



on location or applicable minimum wage laws