Job Description

JOB RESPONSIBILITIES



Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.



Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.



Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).



Safety - Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.



HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.



JOB QUALIFICATIONS



High school diploma or equivalent.



2+ years of work experience in a related job discipline.



Primary Location Location B



Schedule Part time



Shift Day (United States of America)



Department PACU



Employee Status Regular



FTE 0.6



Weekly Hours 24

Market Leading Benefits Including*:

Medical coverage starting day one of employment. View employee benefits here.



Competitive retirement plans



Tuition reimbursement for continuing education



Expansive employee discount programs through our many community partners



Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions



Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group



Physical and mental health wellness programs



Relocation assistance available for qualified positions

Benefits may vary based on FTE Status and Position Type

About Us

At Cincinnati Children's, we come to work with one goal:

to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's is:

Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years



Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding



Recognized as one of America's Best Large Employers (2025) , America's Best Employers for New Grads (2025)



One of the nation's America's Most Innovative Companies as noted by Fortune



Consistently certified as great place to work



A Leading Disability Employer as noted by the National Organization on Disability



Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)



?We Embrace Innovation--Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future--for all of us.



Comprehensive job description provided upon request.



Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability