Job Description

Amber Specialty Pharmacy provides pharmaceuticals for individuals experiencing chronic and complex conditions. This position is responsible for the day-to-day customer service and support of specifically assigned clients and customers. Responsible for inbound and outbound patient phone calls, prescription refill reminders calls, documentation of patient interaction, facilitation of patient to pharmacist consultations, patient enrollment functions, and assisting with patient needs and requests. There is no cold calling in this role. This is a patient service role.


Primary Responsibilities:

• Explains all Company programs and services to patients and provider\xe2\x80\x99s office staff including what to expect with Company specialty services, contents of shipments and patient rights.
• Acts as a liaison between Company, patients, insurances, Pharma and provider\xe2\x80\x99s offices via phone, fax and e-mail communications.
• Contacts patients to provide onboarding welcome calls, schedule new medication deliveries, confirm demographic and address information, and inform of any copayment responsibilities.
• Enters data requirements into tracking software. Transfers call to clinical staff for clinical education/assessment activities.
• Places monthly refill reminder calls to patients; refer patients to the clinical pharmacist or nurse as needed.
• Communicates with patients as needed based on prescription refills and refers any medication or illness-related questions or concerns to a board-licensed healthcare professional; including but not limited to: pharmacists, nurses, or supervised pharmacy interns.
• Notifies appropriate staff of relevant information gathered during calls to provider or patient that may affect a patient\xe2\x80\x99s disease state, medication regimen or method of funding.
• Records and processes orders and/or inquiries received by mail, telephone and/or through direct patient contact.
• Provides timely response to patient inquiries by telephone and/or email in an inbound or outbound manner, consistent with service and quality standards.
• Maintains documentation of calls to and from patients, caregivers, insurances, providers and Pharma.
• Creates patient activities as a reminder for the following tasks including, but not limited to, follow-up calls, clinical assessments, and referrals to Case Management, initiation of discharge, patient letter mailings, or other reminders as it relates to the patient\xe2\x80\x99s care.

• Paid Parental Leave
• Remote Work
• 401(k) \xe2\x80\x93vesting & Company Match
• Paid Time Off
• Paid Holidays
• Casual dress
• Training and Development for Career Growth
• Company Events