Job Description

As a Urology Center of Iowa Patient Access Representative, you will be an important part of promoting our mission to provide compassionate, world-class urologic care and exceptional experiences for our patients, employees, and partners. The Patient Access Representative plays a crucial role in representing the practice within the community. Duties and responsibilities for this role are:

Greeting patients professionally both in person and on the phone Quickly answering or appropriately referring questions and issues Optimizing provider schedules and patient satisfaction with efficient scheduling Ensuring availability of treatment information by retrieving and updating patient records Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims. Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders Communication skills to converse clearly over the telephone and in person Organization and time management to manage a variety of tasks effectively Attention to detail to schedule patients correctly Technological skills, such as using word processing and spreadsheet programs, various different electronic medical records, among others. Interpersonal skills to interact positively with patients who may be upset or stressed Protects patients' rights by maintaining confidentiality of medical, personal, and financial information. Maintains operations by following policies and procedures, reporting needed changes. Other duties as assigned.
This Company Describes Its Culture as:

Reliability - Punctuality and dependability Strong computer skills Detail-oriented -- quality and precision-focused Stable -- traditional, stable, robust processes Team-oriented -- cooperative and collaborative

Skills / Qualifications:

Multi-tasking Flexibility Telephone skills Customer service Time management Organization Attention to detail Scheduling Word processing Professionalism Quality focus
Job Type: Full-time

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off
Work Location: In person