Job Description

Careers With Purpose

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility:

Sanford Med Ctr Fargo

Location:

Fargo, ND

Address:

5225 23rd Ave S, Fargo, ND 58104, USA

Shift:

8 Hours - Day Shifts

Job Schedule:

Part time

Weekly Hours:

24.00

Salary Range:

$16.25 - $23.00

Department Details

Work every Thu/Fri 10a-6:30p, and every other Sat/Sun 7:30a-4p. No holidays.

Job Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.



REGISTRATION



Greet patients & verifies demographics



Creating, scanning & routing documents or electronic forms



Inform patients what the document is & capture signatures on necessary paperwork



Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures



Collects co-payments, pre-payments, and payments on account balances



May work through the registration work queue to address and resolve registration errors or denied insurance claims



SCHEDULING



Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule



Obtain and coordinate referrals & conduct pre-authorization



Arrange interpreter services



Check patients in/out



Operate multi-line phone



May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers



ADDITIONAL DUTIES MAY INCLUDE



Preparation & coordination of charts



Organize supporting provider documents



Initiation & collaboration of patient financial assistance



Track patient visits & health information management on patient accounts



Compile, distribute, administer, and score assessments



Coordination of Telemed appointments



Reminder calls for appointments



Hospital admission



Office duties, such as make copies or send faxes In a registration role, the Patient Access Representative greets patients, verifies patient demographics to accurately register and/or schedule patients, and takes care of related paperwork. Creates electronic patient files; provides, scans, and routes necessary patient forms and documents. Educates patients and captures patient signatures on necessary paperwork. Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures. Collects co-payments, pre-payments, and/or payments on account balances. May also work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.



In a scheduling role, the Patient Access Representative schedules patient appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in/out, and offers patient enrollment to additional Sanford resources. Collaborates with nursing team and providers to coordinate appointments to meet patients' needs. May coordinate provider schedule, resolve work queue issues and manage recall and waitlists. Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers.



Based on setting, additional duties may include preparation and coordination of charts; organizing supporting provider documents; discussing pre-payment responsibilities; initiation of patient financial assistance; prior authorization; track patient visits; collaborating with patient financial services and health information management on patient accounts; work on weekly and monthly reports; compiling, distributing, administering and scoring of assessments; coordination of Telemed appointments; provider and schedule maintenance; charge entry/billing and charge verification; reminder calls for appointments; hospital admission; make copies, send faxes, and order supplies.



In all settings, the Patient Access Representative serves as a mentor for new Patient Access Representatives and other staff. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work as part of a team and also work independently. Frequently takes direction from nursing team. Must always maintain confidentiality of sensitive information. Requires excellent customer service and the ability to empathize with patients and their situations. Working knowledge of medical terminology and use of professional written communication when making notes.

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.



One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.



May require BLS for certain locations and/or settings.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .



Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .



Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number:

R-0240974

Job Function:

Revenue Cycle

Featured:

No