Job Description

Join Land O\xe2\x80\x99Lakes, Inc., and help us bring food from farmer to fork. We\xe2\x80\x99re a global, Fortune 250 company and a farmer-owned cooperative. While benefits can vary by location and role, most offer:

• Medical, dental, vision, life and AD&D; short- and long-term disability insurance
• Retirement savings plan and profit-sharing plan, both with company match
• Paid time off and paid holidays, plus paid benefits for maternity and parental leaves

Owner Support Specialist Crop Nutrients This is a hybrid position with approximately 50% in office and 50% remote work. This role supports the WInfield United Crop Nutrients division by providing internal and external customer service, administrative support and relationship management to the sales team and direct to customers to facilitate the execution of sales contract fulfillment from point of sale through shipping and customer invoicing. Sales Contract Management & Customer Service

• Sales contract entry
• Assignment of sales contracts
• Timely resolution of release numbers/loading issues
• Reconciliation of sales contracts
• Customer inquiries for invoice copies, explanation of BOLs, statements, etc.
• Maintain accurate customer records and facilitate new customer account setup
• Ensure timely sales contract fulfillment, extension when applicable, and closure

On Call Responsibilities

• Support all sales, procurement and logistics teams during on-call times including weekends, evenings and holidays outside normal office hours

Invoicing

• Timely and accurate processing of supplier direct shipment invoicing and customer invoicing from WU inventories

Customer Relations

• Responsible for maintaining a positive working relationship with customers and providing support for after-the-sales administration and execution of fertilizer contracts
• Back-up sales support for assigned sales reps

Support for the business unit

• Requires communication with procurement, owner support, transportation, sales and customers to execute contract fulfillment
• Provide support to internal staff with requests and other responsibilities as needed

Education/experience/skills required:

• High school degree or higher
• Associated degree preferred
• 2 or more years of related experience in customer service or operations
• Ability to build relationships with key customers inside and outside of the organization to enhance the levels of cooperation, collaboration and trust
• Ability to work with and communicate across all levels of the organization
• Strong decision making, problem solving and communication skills
• Ag experience is preferred

Land O\'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including pre- and post-employment substance abuse testing pursuant to a Drug and Alcohol Policy. Neither Land O\xe2\x80\x99Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested. Land O\'Lakes endeavors to make Landolakesinc.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.