Job Description

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate.


Essential Duties and Responsibilities:


Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
Anticipate member's needs, respond promptly and acknowledge all members
Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
Ability to maintain the cleanliness of the club for up to 50% of the shift.
Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
Hands-on experience in accepting payments from customers and give change and receipts.
Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way


Hours (Initial training hours may vary as well as when the needs of the facility change.)


Discuss your availability with the Hiring Manager and/or notate it on your application.
Weekday Overnight Hours based on club needs.


Monday: 11:00pm - 5:00am


Tuesday: 11:00pm - 5:00am


Wednesday: 11:00pm - 5:00am


Thursday: 11:00pm - 5:00am


Friday: Off


Saturday: Off


Sunday: 11:30pm - 500am


Skills


Excellent verbal and written communication skills
Ability to manage multiple responsibilities
Solid work ethic with strong decision-making & problem solving skills
Self-starter who takes initiative with minimal direction and supervision
Comfortable working a flexible rotating schedule
Superior customer service skills, preferably in the fitness industry.
Team player: ability to work within a team where members depend on each other to get work done.
Desire to learn, seek new challenges and take on additional responsibilities
Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed
Hard working, enthusiastic and energetic!
Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.


Minimum Qualifications


18 years old or older
High School Diploma or Equivalent
Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.


Benefits


Competitive Salary & 401K plan
Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness (Applicable for Full Time positions)
Paid Time Off benefits (Applicable for Full Time positions)
Free Black Card membership and fun exercise incentives


Planet Fitness is an Equal Opportunity Employer


Benefits:


401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location: In person