Job Description

South River Suites is seeking a dependable and professional Overnight Front Desk Associate to join our team. This role is essential in providing excellent guest service and ensuring smooth hotel operations during the overnight hours. The ideal candidate is friendly, attentive, bilingual, and capable of working independently while maintaining a safe and welcoming environment for all guests.

Key Responsibilities:

Greet and assist guests with check-in, check-out, and overnight needs Communicate clearly with guests in both Spanish and English Answer phone calls and respond to guest inquiries professionally Monitor hotel property and support guest safety throughout the night Process reservations, payments, and updates using hotel software Maintain cleanliness and organization in the lobby and front desk area Complete nightly reports or audit tasks as assigned Address guest concerns promptly and escalate issues to management when needed Follow all hotel policies and procedures

Qualifications:

Availability to work overnight shifts two days per week*
Must be bilingual in Spanish and English Strong communication and customer service skills Reliable, professional, and able to work independently Ability to stay alert throughout the shift Basic computer skills; hotel software experience is a plus
Job Type: Part-time

Pay: $16.00 per hour

Expected hours: No more than 30 per week

Work Location: In person