Job Description

As an Ops Risk/Control Analyst I in the Performance & Controls Management team you will support Custody Services teams by performing data/process analysis that support numerous audits, quality operations, finance and performance initiatives. You will work with data sets from varied sources and systems, to identify root causes, and to collect/define business requirements and deliver results. You will form strong partnerships with Custody Services stakeholders to support their finance, control, legal and/or regulatory needs, as well as change control and readiness.

Job Responsibilities

• Contributes to delivery of information, insights, and solutions that inform business strategies and decisions.
• Contributes to the development of predictive models and data insights.
• Gathers and analyzes information and processes for analysis and reporting purposes, including validating hypotheses, mitigating risks, and optimizing solutions.
• Participates in operational, financial, and technical activities to ensure cross-team alignment, while ensuring adherence with legal, controls, and regulatory guidance.
• Provides stakeholders with ongoing information and reporting.
• Delivers on requests (BAU and ad hoc) while ensuring deadlines, documentation, compliance, and registration requirements are met.
• Specializes in Mortgage and Securities data sets and systems for BAU and Ad Hoc reporting needs supporting Document Custody

Required Qualifications, Capabilities and Skills

• Experience: 3+ years\' management reporting and data analysis
• Tools: Intermediate proficiency and routine utilization of MS Excel and SQL. Minimum of Basic proficiency and routine utilization of PowerPoint, Alteryx, and Tableau
• Data Literacy ( Intermediate Proficiency): Ability to read, write and communicate data in context; understands data sources and analysis/data tracing/mining techniques; use of appropriate controls from source through analysis; communicates meaningful insights to inform decisions that drive impact
• Maintains proper risk and control environment (Intermediate Proficiency): Adheres to compliance with audit, legal, and regulatory requirements; Applies risk and control management practices to prevent/reduce risk
• Stakeholder Management (Intermediate Proficiency) : Establishes productive and collaborative working relationships with internal stakeholders to drive mutually beneficial outcomes; Communicates clearly and often with internal stakeholders, keeping them involved and informed on relevant decisions and impacts
• Analytical/Strategic Thinking (Intermediate Proficiency) : Uses data/facts to research, detect, and understand issues and opportunities; Able to consider the big picture and to evaluate potential scenarios to see impact and risk; Critically evaluates data/information, ideas, arguments, and points of view to improve problem solving and decision making
• Communication/Presentation (Foundational proficiency): Ability to create and/or deliver presentations (oral & written) across various levels (peer, manager & stakeholders); Ability to deliver messages in clear and compelling language with appropriate tone; Engages/Interacts others through active listening and acknowledging other\'s concerns/perspective; Able to purposefully ask well thought out questions to gain information and promote deeper understanding; Summarizes discussion or audience\'s perspective to confirm understanding and alignment

Preferred Qualifications, Capabilities and Skills

• Bachelor\'s degree or equivalent in Computer Science, MIS, Data Analytics, or Business Administration
• Intermediate knowledge of the policies, procedures and systems pertaining to mortgage banking servicing, operations, or originations; Intermediate knowledge of the policies, procedures and systems pertaining to Mortgage operations.
• Experience collaborating in both on-site and geographically diverse environments
• Demonstrated time management skills, ability to multi-task and handle multiple parallel tasks

Chase is a leading financial services firm, helping nearly half of America\'s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm\'s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm\'s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans