Job Description

Requisition No: 863415


Agency: Children and Families


Working Title: OPERATIONS & MGMT CONSULTANT MGR - SES - 60075174


Pay Plan: SES


Position Number: 60075174


Salary: $81,599.96


Posting Closing Date: 11/17/2025

Total Compensation Estimator

Tool

DESCRIPTION

The Policy Manager over the Child Protective Investigative and Abuse Hotline disciplines within the OCFW Policy Unit is a highly responsible position that requires analytical skills to address complex systematic problems associated with child welfare policies and procedures statewide.This professional works to ensure compliance with both state and federal child welfare laws and participates, facilitates and presents at statewide and federal meetings associated with various child welfare topics, assists with the strategic planning of both state and federal initiatives and is responsible for the implementation and on-going supports of these initiatives.



This position represents the Department and the Office of Child & Family Well-Being at meetings, confereces, committes, subcommittees, and workgroups. Assists in the development, implementation and on-going supports associated with the Comprehensive Child Welfare Information System (CCWIS) to ensure funcationality aligns with state and federal requirements.



This is professional work supervising and directing employees; including but not limited to communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.).

REQUIREMENTS

This position requires strong written and oral communication skills, time management skills, supervisory skills, knowledge of Child Protective Investigative and Abuse Hotline policy and practice, and the ability to work collaboratively to coordinate internal and external teams to solve problems and provide guidance on Agency programs, policies, and projects.

Essential Job Functions

Excellent people skills. Knowledge of the methods of data collection and analysis. Knowledge of basic management principles and practices. Ability to collect, evaluate and analyze data to develop alternative recommendations. Ability to solve problems, document workflow and other activities relating to the improvement of operational and management practices. Ability to organize data into logical format for presentation in reports, documents and other written materials. Ability to conduct fact-finding research. Ability to utilize problem-solving techniques. Ability to understand and apply applicable rules, regulations, policies and procedures. relating to operational and management analysis activities. Ability to plan, organize and coordinate work assignments; communicate effectively. Ability to establish and maintain effective working relationships with others.

Minimum Qualifications

A bachelor's degree in social work or a related field of study from an accredited college or university required. Minimum of 5 years' experience working as a child protective investigator and/or abuse hotline counselor, 3 of which must be in a supervisory role, along with extensive child welfare knowledge, with a concentration in child protective investigations and abuse hotline is required. A master's degree from an accredited college or university can substitute for one year of experience. Must be able to travel.

SOFTWARE PROFICIENCY:

Microsoft Office suite of programs.

Florida Safe Families Network (FSFN)





The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.


Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.


The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.