Job Description

The Operations Manager for VPSI (Veterinary & Poultry Supply, Inc.) in Goshen, IN is responsible for overseeing shipping, receiving, inventory, fleet, and distribution operations for the primary warehouse while supporting seven satellite locations. The role partners closely with Purchasing and Sales to ensure efficient, accurate, safe, and compliant operations across the network.
This position requires approximately 25% travel to satellite locations to support operations, drive standardization, and lead process improvements.

Leadership & Management

Lead, develop, and support shipping, receiving, and delivery fleet personnel + Coaching, training, performance management, and discipline
Maintain an active leadership role on the company management team Establish and enforce standardized operating procedures across all locations

Operations, Process Improvement & Metrics

Lead continuous improvement initiatives focused on efficiency, service levels, scalability, and cost control Design, monitor, and report on key operational metrics including shipping performance, fleet utilization, inventory accuracy, and route efficiency Analyze data to identify trends, risks, and cost-reduction opportunities

Inventory Management & Accuracy

Oversee inventory control practices to maintain high inventory accuracy Monitor inventory levels as supply and demand change Partner with Purchasing and Sales to proactively address in-stock, low-stock, and over-stock risks Support cycle counts, root-cause analysis, and corrective actions Recommend improvements to warehouse layout, slotting, and organization

Shipping, Fleet & Route Management

Manage incoming freight, outbound shipping, and company-owned delivery fleet operations Lead route planning and scheduling to balance efficiency, cost, compliance, and customer service Create load sheets and ensure proper delivery documentation Ensure compliance with truck weight limits, skid counts, and delivery requirements

Compliance, Safety & Equipment

Ensure compliance with all applicable transportation and hazardous materials regulations Obtain and maintain 49 CFR Hazardous Materials certification (if not already certified) Ensure proper hazmat training, documentation, and procedures across all locations Oversee fleet maintenance, inspections, and repairs Arrange maintenance for forklifts and warehouse equipment Promote safe work practices and regulatory compliance

Culture & Professional Conduct

Foster a positive, accountable, and professional work environment Communicate effectively and model strong leadership behaviors Follow company policies and procedures and consistently strive to exceed expectations

Qualification Requirements
To perform this role successfully, an individual must be able to carry out each essential duty satisfactorily. The qualifications below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.###

Education & Experience

2-4 years of distribution warehouse or operations management experiencerequired Bachelor's degreein a related field preferred Experience with Netsuite ERP preferred US DOT Hazardous Materials Regulations (49 CFR) certificationpreferred
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Communication & Language Skills

Excellent written and verbal communication skills Ability to effectively present information and respond to questions from vendors, customers, managers, and team members Ability to read, analyze, and interpret business reports, data, and correspondence
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Mathematical & Analytical Skills

Strong working knowledge of basic and intermediate math, including whole numbers, fractions, decimals, percentages, and volume calculations Ability to analyze figures related to inventory, freight, routing, and costs with a high level of accuracy
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Technical Skills & Other Abilities

Proficiency in Microsoft Office (Excel, Word, Outlook) Ability to prioritize, organize, and manage multiple projects simultaneously Working knowledge of, or interest in, livestock or production-based agriculture is a plus Strong problem-solving skills with a continuous improvement mindset
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Physical Demands

Regularly required to sit, stand, walk, bend, and use hands for handling objects and data entry Required to talk and hear clearly Vision requirements include close and distance vision Occasionally required to lift and/or move objects up to 25 pounds, and occasionally up to 50 pounds at waist level
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Tools & Equipment Used

Computer, phone, copier, and other standard office equipment Forklift, box knife, push cart, hand jack, two-wheel cart, and tape gun
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Work Environment

Warehouse and office environment with exposure to varying hot and cold temperatures Noise level is typically moderate
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Required Protective Equipment

Closed-toe shoes or boots Gloves when handling sharp or abrasive materials

Primary Work Location:

120 S Greene Rd, Goshen, IN 46526