Job Description

Interested in working around aircraft? Have car, boat or aircraft detailing experience, or an interest to learn? We are looking for safety, customer service, and detail-oriented people to join our growing team in the exciting aviation services industry. Our team members work at general aviation airports, manufacturing facilities, and maintenance hangars to ensure our customers\xe2\x80\x99 aircraft continue to look like new. If you are looking for a career with growth potential, and you work well in a fast-paced, team-oriented environment, we want to speak to you. WHY WORK FOR PRIME APPEARANCE? \xc2\xb7 We are committed to being a leading provider of aircraft appearance services within the aviation industry \xc2\xb7 Our teams focus on maintaining a positive working environment and treating all team members with respect \xc2\xb7 Flexible schedules available to meet customer demand \xc2\xb7 On-the-job training is provided to ensure our employees have the tools needed to succeed \xc2\xb7 With more than 100 locations across the US, we offer opportunities for career progression and travel across our network \xc2\xb7 Employees can take advantage of our competitive benefits package, including health, dental, vision, life insurance and 401(k) match \xc2\xb7 Enjoy paid time off, paid holidays, and a competitive pay scale ABOUT US We perform a wide range of corporate aircraft appearance services across the US on behalf of the industry\xe2\x80\x99s leading aircraft manufacturers, maintenance providers, charter companies, and aircraft fleets. Services range from aircraft exterior detailing, polishing, waxing and brightwork to aircraft interior detailing, disinfection services, and more. Prime Appearance is a PrimeFlight company. To learn more about what we do, visit www.primeappearance.com. POSITION SUMMARY Prime Appearance is seeking an experienced Operations Manager to join our team! As an Operations Manager, you will lead a dynamic team of individuals performing aircraft detailing. The scope of work that you will oversee includes aircraft wet washes, dry washes, wipe downs, interior and exterior detailing, buffing, sanding, and brightwork polishing. While this is a demanding role that will include weekend and after-hours work on occasion, it is a rewarding position that comes with advancement opportunities and potential travel assignments for dedicated and committed individuals. The Operations Manager is responsible for all functions at our location, including supervision of all staff members, customer relationships, hiring and staffing, performance management, scheduling, and ensuring that all team members operate according to our safety best practices. The ideal candidate for this role has leadership experience in a frontline working environment and is committed to safety. Previous detailing experience is a plus. We take pride in offering our employees avenues to advance their careers and maintain an emphasis on promoting our best people. If this is something you are interested in, joining our team as an Operations Manager is a great way to begin or continue your career in the exciting aviation industry. RESPONSIBILITIES \xc2\xb7 Serves as liaison between the company and customer, and is responsible for quality of services provided to the customer \xc2\xb7 Ensures safety and security procedures are in accordance with standards set forth within company standard operating procedures and manuals, and in accordance with international aviation standards \xc2\xb7 Responsible for recruiting and staffing of the station, following hiring policies and procedures, and ensures staffing levels are maintained to meet internal/external service level/quality assurance standards \xc2\xb7 Monitors performance of team members and takes action to correct any shortfalls \xc2\xb7 Sources new sales opportunities \xc2\xb7 Ensures senior management, corporate safety, and compliance team members are immediately notified of any current or pending audits and their results \xc2\xb7 Provides guidance and leadership to the team \xc2\xb7 Investigates and reports all accidents, incidents, and irregularities, including work-related accidents/incidents, passenger incidents involving Prime Appearance employees, and property and/or aircraft damage \xc2\xb7 Complies with all local, state, and federal rules and security measures \xc2\xb7 Provides reports and service delivery measurements as required \xc2\xb7 Develops and implements the station Emergency Response Plan when necessary \xc2\xb7 Works shifts as required by the business operations \xc2\xb7 Promotes and supports workplace diversity initiatives \xc2\xb7 Possesses the ability to backfill open station leadership positions during times of vacancy REQUIREMENTS \xc2\xb7 Prior managerial experience required \xc2\xb7 Strong communication skills and ability to effectively interact with customers and other stakeholders at the airport \xc2\xb7 Financially and commercially astute with experience and strong grasp of financial practices including P&L responsibility \xc2\xb7 Excellent leadership and people management skills \xc2\xb7 Prior knowledge of aircraft and aircraft industry preferred QUALIFICATIONS To perform this job successfully, an individual must be able to perform each job function acceptably. The requirements listed in this are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. GENERAL QUALIFICATIONS \xc2\xb7 Must successfully pass pre-employment checks (i.e. criminal background, drug tests, motor vehicle record, etc.) required for the job \xc2\xb7 Must be 18 years of age or older \xc2\xb7 Must meet eligibility requirements to work in the United States EDUCATION AND EXPERIENCE \xc2\xb7 High School education or GED preferred \xc2\xb7 Detailing experience preferred COMPETENCIES Safety Awareness \xc2\xb7 Understands the importance of using safety equipment and following safety procedures to protect oneself, customers, and the public \xc2\xb7 Demonstrates a willingness to take the necessary precautions to decrease the chance of accidents \xc2\xb7 Pays constant attention to safety considerations and the prevention of accidents on the job Adaptability \xc2\xb7 Adapts to changes in job demands, work priorities, and organizational structure without adverse effects on one\'s job performance \xc2\xb7 Switches gears quickly in response to changes at work Quality Assurance \xc2\xb7 Produces work outcomes that are accurate, complete, and compatible with quality standards \xc2\xb7 Handles work requiring attention to detail and thoroughness \xc2\xb7 Achieves results that reflect an appreciation for quality and high personal standards of performance Teamwork \xc2\xb7 Works effectively and cooperatively with co-workers (e.g., peers, management) \xc2\xb7 Demonstrates a willingness to participate as a team member to improve the overall effectiveness of one\'s work group and to achieve group goals \xc2\xb7 Possesses the ability to communicate and listen effectively Customer Relations \xc2\xb7 Establishes and maintains harmonious relations with internal and external customers by being courteous and helpful \xc2\xb7 Shows appreciation and respect for customers\' needs, expectations, and perspectives \xc2\xb7 Represents the organization well by demonstrating behaviors that reflect an attitude of customer service, responsiveness, and concern Organizational Commitment \xc2\xb7 Is motivated to meet or exceed productivity and quality standards of the job \xc2\xb7 Demonstrates a commitment to organizational values, goals, and policies \xc2\xb7 Uses work time conscientiously and maintains an acceptable attendance record #PA_Appearance Job Type: Full-time Salary: $65,000.00 - $75,000.00 per year Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: In person Job Type: Full-time Pay: $65,000.00 - $75,000.00 per year Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person