Job Description

Schedule:

Sunday - Thursday, 4:00pm - 12:00am, 40 hour week

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensure optimal warehouse and transportation operations by preparing and processing routine forms, reports, and documents (inbound documents, discrepancy reports, stock and damage claims, time sheets, requisitions, DVIR's, shipping labels, backhaul spreadsheets, delivery window dispatch, driver key log, transportation route update, etc.) following standard procedures. Solve and/or escalate problems as they arise. Communicate with internal and external customers to support staff and customer needs. Respond to general inquiries and telephone calls. Respond to requests by researching information, ensuring a resolution is achieved for all inquiries and requests. Verify information and data to ensure market compliance with regulations and procedures. Escalate and support warehouse and transportation teams as they work through compliance issues. Collect, track, and input data on relevant operations metrics to support tracking warehouse and transportation performance (including shorts, mispicks, dump/damage, service level, associate over-time, trailer temp log, etc.). Support efforts to improve metrics and actively track against them. Create and maintain basic charts, graphs, spreadsheets and databases to prepare for manager's review. Support in training and developing junior clerical teammates. Monitor inventory level of office supplies and initiate purchase orders. Other duties as assigned by manager.

SUPERVISION

:

N/A

RELATIONSHIPS

Internal:

Operations manager and staff, purchasing department

External:

N/A

WORK ENVIRONMENT

The work will take place at a desk in an office environment but may occasionally require work in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:


Minimum of three years of clerical experience required.

Knowledge/Skills/Abilities:

Excellent communication both verbally and in writing. Excellent telephone and customer service ability. Strong math, analytical, and organizational skills with high attention to detail. Intermediate computer skills with proficiency in programs such as Microsoft Word, Excel, Access, and Outlook. Problem solving and critical thinking abilities to solve problems of an intermediate scope. Perform cross-functional activities, and work on a varying schedule. Strong teamwork skills with the ability to support others in the department and division.

Education

High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

Preferred experience in a distribution business environment. Knowledge of DOT Hours of Service Regulations. Knowledge of our geographic delivery area.

Certifications/Training

Preferred experience in the following areas: SAE, Truck Builder, Red Prairie, Kronos, Road Net, XATA, Shopfax, Tandem, PowerDock, Checkpoint, Omnitracs, Airclic, equipment inventories, and warranties.

PHYSICAL QUALIFICATIONS

Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO WITH FREQUENCY:

STAND OCCASIONALLY


WALK OCCASIONALLY


DRIVE VEHICLE N/A


SIT CONTINUOUSLY


LIFT


1-10 lbs (Sedentary) OCCASIONALLY


11-20 lbs (Light) OCCASIONALLY


21-50 lbs (Medium) OCCASIONALLY


51-100 lbs (Heavy) OCCASIONALLY


Over 100 lbs (Very Heavy) N/A


CARRY


1-10 lbs (Sedentary) OCCASIONALLY


11-20 lbs (Light) OCCASIONALLY


21-50 lbs (Medium) OCCASIONALLY


51-100 lbs (Heavy) N/A


Over 100 lbs (Very Heavy) N/A


PUSH/PULL OCCASIONALLY


CLIMB/BALANCE2 OCCASIONALLY


STOOP/SQUAT OCCASIONALLY


KNEEL OCCASIONALLY


BEND OCCASIONALLY


REACH ABOVE SHOULDER FREQUENTLY


TWIST OCCASIONALLY


GRASP OBJECTS3 FREQUENTLY


MANIPULATE OBJECTS4 OCCASIONALLY


MANUAL DEXTERITY5 OCCASIONALLY


1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)


2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)


3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)


4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)


5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)


This role will also receive overtime compensation.


Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.