Job Description

Operations / Dispatch Manager (Part-Time, 28.5 hrs. On-Site - Clark,)

Good Tidings Plumbing, Heating & Cooling | 35 Years of Excellence

We're a 20-person, high-performing team serving thousands of loyal customers and topping $6M in annual revenue. Under the remarkable leadership of Dave McKenna, we're franchising Good Tidings nationally to share the systems that have made us successful--raising up more profitable owners and the families who depend on them, and helping better our industry as a whole.

We work exclusively with integrity--clear promises, honest communication, and follow-through every time. If you love organized systems, friendly customers, and getting things done, you'll thrive here.

The Role (impact you'll have)

You'll be the friendly first voice our customers hear and the engine that keeps the dispatch board, Techs and projects moving--accurately, on time, every time.

You will

Answer inbound calls with warmth, speed, and precision. Support call center efforts, all assigned duties tasks. Support Performance Manger and Service Coordinator Keep records clean: notes, files, follow-ups, and compliance Pitch in with the team so every customer experience is friction-free

What You Bring

Strong organization and admin skills;

fast, accurate typing

Clear phone presence and customer-care mindset Detail-driven, reliable, coachable; you like structure and checklists Creativity, influence, and fun energy

Pay & Schedule

$25/hr.

,

Mon-Fri, 2:30 AM-8:00 PM

(on-site)

Saturdays 7-1

(Later at peak season, if needed) Training, stable hours, and a clear path to grow with a winning team

Why Good Tidings

We run on clarity, systems, respect, and integrity--so great people can do great work. Your contribution is visible and valued, and your day is set up to succeed. As our companies grow, your role grows with it.

See the Team

: https://goodtidingscomfort.wistia.com/medias/nhm1mddkzy

(Copy and paste into browser)

www.goodtidingscomfort.com

Apply directly through Indeed to be considered.

Job Type: Part-time

Pay: From $25.00 per hour

Expected hours: 28.5 per week

Work Location: In person